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Navigating the path to satisfying online customer experience by Tealeaf

November 23, 2011 - Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.

Netflights.com uses Tealeaf in the call center to help generate 20% of all revenue by Tealeaf

November 04, 2010 - To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

Network Monitoring and Troubleshooting for Dummies by Riverbed Technology, Inc.

January 09, 2012 - The Network Monitoring and Troubleshooting for Dummies Book introduces you to common network performance management (NPM) issues and give you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view, namely, the services and applications they use and their experience with them.

New Cloud Backup for Seamless End-to-End Business Continuity Protection by Autonomy, an HP company

November 30, 2011 - Columbus Finance Inc. needed to safeguard sensitive client information and assure secure backup to protect, recover and ensure business continuity. They chose Autonomy’s Live Vault service, a cloud-based server and application backup solution delivers comprehensive data protection with redundancy for reliable data backup and recovery.

New Power for Data Center Virtualization by Dell, Inc. and Intel

May 05, 2010 - Virtualization on industry-standard servers has transformed IT service delivery, enabling companies to dramatically consolidate infrastructure, reduce costs, and much more. Read this paper to learn about the features and benefits of Vmware vSphere and the Intel Xeon processor 7500 series-based servers.

Next-Generation Intelligent STORAGE for Virtualization by Dell, Inc.

November 14, 2011 - Organizations today need a next-generation storage platform designed from the ground up to address the needs of today’s virtualized data centers. This technology brief examines the high-value capabilities built into Dell EqualLogic storage solutions and explores the benefits they deliver.

NextGen How the FAA Uses FuseSource by FuseSource

December 07, 2011 - Read this paper to find out why the FAA's System Wide Information Management program selected four open source service-oriented architecture (SOA) components to combine with its other development and management tools to create an enterprise infrastructure that will be deployed between 2010 and 2015 to support NextGen satellite air traffic control.

Norman Regional Health System: ROI Case Study by Intel and HP

September 16, 2011 - Norman Regional Health System improves reliability, reduces costs, improves patient care and gains $6.1M in benefits with an HP and Meditech solution.

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 25, 2012 - This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

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