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Field Service Management

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Network Management Planning Guide by Blue Coat

August 05, 2008 - This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements.

Network Security : Dolphin Fast Food®/Burger King® Franchisee Case Study by SonicWALL

January 27, 2010 - Dolphin Fast Food was faced with several challenges of a vulnerable and unreliable wireless deployment including the need to comply with PCI and corporate regulations, unreliable service, and malware attacks. Read this case study to learn how Dolphin Fast Food found a solution with SonicWALL to provide reliable and compliant wireless access.

Networking and Unified Communications Reference Guide by CDW Corporation

September 01, 2009 - CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces.

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.

New technologies and techniques for integrating SaaS and on-premise applications by Pervasive Software

March 15, 2010 - In this podcast, Rick Sherman shares his expert insights on the pros and cons of different approaches to Software as a Service (SaaS) and on-premise data integration, comparing on-premise vs. hosted middleware and internal integration vs. hiring a services provider.

Next Generation ALM: Collaborative Software Development on Demand by CollabNet

June 03, 2009 - CollabNet is the standard for on-demand collaborative software development networks. CollabNet software and services help distributed enterprises reduce costs and speed development by bringing their people, ideas, processes, and development partners together in one Web-based collaborative development platform.

Next Generation Audio Conferencing by Citrix Online

September 10, 2009 - This Wainhouse Research application brief explores the results of a groundbreaking survey on the next generation of audio conferencing. Get acquainted with Web-controlled audio conferencing, including business benefits, real-world impact and recommended best practices.

Next-Generation Disaster Recovery and Availability Technologies for IBM Power Systems by Vision Solutions

September 15, 2009 - This white paper reviews the technology spectrum available for IBM i and AIX environments, including the latest, next-generation solutions, with a goal of preparing IT professionals to evaluate and adopt those most effective and appropriate for their organization.

Nota Fiscal Compliance in Brazil : On Demand Service Lowers Risk and Costs by Crossgate

February 23, 2010 - According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service.

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