IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Virtualization | Application Servers | Enterprise Systems Management | Data Center Management | Availability, Performance and Problem Management | Application Management and Maintenance | Change and Configuration Management | Storage Management | Databases

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ESG White Paper: Iron Mountain Simplifies the New Email Archive Decision by Iron Mountain Digital July 01, 2009 - (Free Research) Read this white paper to learn more about the cloud-based e-mail archiving solution and how it can assist your enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Ready Configurations for Virtualization with Dell™ PowerEdge™ Blade Servers, Dell Equallogic™ Storage, and VMware Infrastructure™ by Dell, Inc. and Intel May 24, 2009 - (Free Research) This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Third-Party White Paper by EMA: ASG Service Dependency Mapping by ASG Software Solutions July 22, 2009 - (Free Research) This white paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Background - A Technical White Paper by Quantum Corporation June 10, 2009 - (Free Research) The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper to learn more about data deduplication as well as Quantum Dxi-Series disk-based backup solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc. March 16, 2010 - (Free Research) This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center & Infrastructure Management- Six Steps to Improving Your IT Infrastructure by CA and PSR Associates, Inc. March 16, 2010 - (Free Research) This white paper is intended to provide a framework for your process improvement efforts, especially regarding data center and infrastructure management. It will provide you with a better understanding of infrastructure management and suggest an intelligent approach to making smart investments in a difficult economic environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Windows Server® on WAAS by Cisco Systems, Inc. December 2008 - (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Microsoft and Cisco to optimize branch IT service delivery. Windows Server on WAAS can increase branch employee productivity by delivering LANlike performance of centralized applications and increased efficiency and availability of local IT infrastructure services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle WebLogic Suite 11g Technical White Paper by Oracle Corporation June 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuration and Change Management for IT Compliance and Risk Management by Tripwire, Inc. November 2007 - (Free Research) This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Can Your SharePoint® Backup Harm Your Business? by AvePoint, Inc. May 2008 - (Free Research) This white paper is intended for IT Professionals who are responsible for helping companies evaluate, plan and execute data backups for SharePoint. It will address a multitude of questions about backup and recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Economics: Streamlining Application Performance Management with Extended Visibility and Virtualization by CA May 2009 - (Free Research) The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Putting Open Source to the Test: The Making of JBoss Enterprise Middleware by JBoss, a Division of Red Hat April 2008 - (Free Research) This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Complying with Brazil’s Nota Fiscal Electronica (NF-e) by Crossgate February 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking Application Management to the Next Level: Enterprise Plus Internet by Compuware Corporation February 2010 - (Free Research) This paper analyzes Compuware's acquisition of Gomez Inc. to extend the reach of APM across the enterprise and the Internet. Read on to learn how Gomez brings comprehensive SaaS-based monitoring and testing solutions that focus on optimizing the delivery of Web-based application services to end users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software December 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL v3: Making Business Services Serve the Business by ASG Software Solutions October 2009 - (Free Research) ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge May 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint: How It's Leveraged and How It Works by Global Knowledge October 2008 - (Free Research) This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc. November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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