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Your search for keyword: superior customer Technologies returned 765 results.
 
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Building a Clear and Socially Connected Enterprise by SAP America, Inc.
December 31, 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.
February 2006 - (Free Research) Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

New Roles, New Rules: Are Your Smart Phones Tough Enough for Work? Why Emerging Enterprise Applications Require Ruggedness, Reliability by Intermec
May 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM
January 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Foglight helps telecomms company find savings and boost efficiencies by ComputerWeekly.com
January 2011 - (Free Research) After implementing Foglight, a major telecommunications company gained the ability to monitor and control its entire IT applications infrastructure in greater depth avoiding downtime and extra support staff, while boosting efficiencies of business-critical applications and staff productivity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.
April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fairfax Water: Gaining Deeper Insight into Service Quality and Costs to Deliver Superior IT Support by SAP America, Inc.
September 2011 - (Free Research) Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys
April 2012 - (Free Research) <p>In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited
June 2012 - (Free Research) This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Customer Loyalty: Connected Intelligence & Loyalty by Hewlett-Packard Limited
June 2012 - (Free Research) Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus
May 2012 - (Free Research) USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Turn your business into a social powerhouse by Alfresco Software
May 2012 - (Free Research) This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
(EGUIDE) VIEW ABSTRACT | GO TO

Service. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Best Strategies for a Successful CRM Strategy Implementation

 by Epicor Software Corporation
May 2011 - (Free Research) How to have a successful customer relationship management (CRM) implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guidebook:  Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM
October 2011 - (Free Research) In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.
(BOOK) VIEW ABSTRACT | GO TO

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bell Rings in Improved Customer Address Information by DataFlux Corporation
February 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study by IBM
October 2011 - (Free Research) In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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