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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Thetrainline.com: Datacentre Transformation by ComputerWeekly.com
May 29, 2012 - (Free Research) Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
Gartner Magic Quadrant for Dynamic Application Security Testing by IBM
December 27, 2011 - (Free Research) Dynamic application security testing (DAST) technologies are designed to examine an application in its running state to detect any security vulnerabilities. Gartner evaluated DAST vendor offerings based on a variety of criteria. View now to explore the strengths and cautions of each DAST tool and where they stand in the Magic Quadrant.
Channel Partners Case Study: Quadsys Limited by ESET
May 30, 2012 - (Free Research) <p>Discover how your business can provide effective security solutions to clients while achieving aggressive margins. Access this case study to see how a partner program helped one channel business thrive.</p>
7 Principles of VMware by VMware, Inc.
May 30, 2012 - (Free Research) <p>You need to have an effective strategy in place before you can get started with your cloud initiative. This case study discusses the cloud deployment tactic one organization decided on, its key architectural components, and the benefits they achieved after executing it.</p>
The Keys to Cloud-Based Backup and Recovery for SMBs by Iomega Corporation, an EMC Company
May 01, 2012 - (Free Research) Gain insight into innovative cloud storage strategies designed to help SMBs, remote offices, and distributed enterprises alleviate security and availability concerns and transition smoothly to cloud technology. Uncover a wide-range of cloud-based backup and remote access strategies in this informative resource.
RSA 2012 CYBERCRIME TRENDS REPORT ,The Current State of Cybercrime and What to Expect in 2012 by EMC Corporation
May 24, 2012 - (Free Research) 2011 brought new awareness to cybercrime with the rise of advanced threats as witnessed worldwide; and it doesn’t look like cybercrime is slowing down. The RSA AFCC developed a set of predictions on what to expect throughout 2012. View now to uncover the top six (6) cybercrime trends to help you prepare for the next wave of threats.
Risk Management: How Vulnerable is Your Backup Media? by Iron Mountain
March 01, 2012 - (Free Research) Check out this white paper for tips to help you securely manage backup and recovery processes. Discover the importance of developing a chain of custody when it comes to data, learn how authorization and access restrictions can help keep your information secure, and receive best practices for choosing an offsite data backup/protection partner.
Hardware Load Balancing for Optimal Microsoft Exchange Server 2010 Performance by F5 Networks
February 14, 2012 - (Free Research) Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments.
The Industrialization of Fraud Demands a Dynamic Intelligence-Driven Response by EMC Corporation
May 24, 2012 - (Free Research) With the profitability of exploiting information systems, coupled with the emergence of crimeware and services; fraud has grown from a criminal activity into an industry. This paper examines the industrialization of fraud and how organizations must respond with a comprehensive strategy that integrates intelligence with multiple security controls.
Identity is the New Perimeter by CA Technologies.
May 22, 2012 - (Free Research) The increasing adoption of cloud services has greatly impacted the way organizations must manage identity and access. In this webcast, explore the need for a new model for identity management and authentication and uncover how to effectively secure and manage control of access to the new, distributed application environment.
How to Choose a Managed Network Services Provider by MegaPath Inc.
May 22, 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
BYOD and the Wireless Revolution by Avaya
December 30, 2011 - (Free Research) BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.
Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com
May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
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