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How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSC CloudMail for VMware Zimbra Introduction: An interview with CSC Senior Product Manager Mike Whalen by CSC January 27, 2012 - (Free Research) In this webcast, hear Mike Whalen, Senior Product Manager, introduce CSC CloudMail for VMware Zimbra. Discover how this email as a service can help your organization reduce costs up to 50% compared to an on-premise deployment. Explore key topics such as benefits of migrating your email to the cloud, exciting developments, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Hosting vs. In-House Implementation of Exchange 2010: It’s Decision Time by Dell, Inc. and Intel April 26, 2011 - (Free Research) The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage & Protect: Smarter Backup by IBM January 10, 2012 - (Free Research) Data protection and disaster recovery solutions that were cutting edge a few years ago are not capable of keeping up with the explosion of data and the tightening of business service level requirements. IT managers need to find smarter approaches to protecting storage environment.  This session will attempt to address these challenges effectively. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

A Maturity Model Brings Insight and Predictability to the Managed File Transfer Marketplace by Ipswitch File Transfer February 21, 2011 - (Free Research) This paper introduces an innovative tool that is designed to streamline the complex MFT solution selection process by providing IT professionals with a single, reliable source they can use to drill down through a series of requirements to help them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrated High Performance Disk-to-Disk Backup for Oracle Exadata by Oracle Corporation June 13, 2011 - (Free Research) Read this Oracle white paper for expert insight into disk-to-disk backup for the Oracle Exadata Database Machine with the Sun ZFS storage appliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery Techniques for SQL Server by Global Knowledge January 23, 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Creating Business Value Through Location-Based Intelligence by SAP America, Inc. March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

What Every IT Manager Needs To Know About Project Management by Global Knowledge May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Costs Through Better Server Utilization by Oracle Corporation April 17, 2010 - (Free Research) As IT organizations support dynamically changing business priorities and cope with economic pressures, maintaining datacenter agility is critical. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlocking the Mainframe: Modernizing Legacy Systems to a SOA by Oracle Corporation July 24, 2008 - (Free Research) Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Datacenter Efficiency by Refreshing Sun SPARC/Solaris Servers by Oracle Corporation March 11, 2011 - (Free Research) Oracle's Tom Atwood, Senior Principal Product Director and Gary Combs, SPARC Specialist discuss how you can refresh legacy systems onto the latest server technology and take advantage of virtualization techniques to help you build an efficient, agile datacenter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

What's New in SOA Suite 11g? by Oracle Corporation June 01, 2009 - (Free Research) In this new release of SOA Suite, Oracle continues to emphasize the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for a Smooth Exchange 2010 Migration by Mimecast July 19, 2011 - (Free Research) This white paper details best practices for a smooth migration from Exchange 2003 to Exchange 2010. Review how to identify and minimize risks before migration, prepare the existing infrastructure, and perform the actual migration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc. January 26, 2012 - (Free Research) Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc. November 09, 2011 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Reference Architecture by ComputerWeekly.com January 17, 2012 - (Free Research) Download the Open Group Service-Oriented Architecture reference architecture. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Overview of IT Service Management Using the IT Infrastructure Library (ITIL) by Global Knowledge May 12, 2010 - (Free Research) Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation through Virtualization with Sun™ x64 Servers by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) Sun Fire™ x64 servers and Sun Blade™ modular systems powered by AMD Opteron™ and Intel® Xeon® processors let businesses run the Solaris™ Operating System (OS), Linux or Windows today, and change direction tomorrow. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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