CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.
		M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.

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Customer Relationship Management (CRM) | Customer Service (General) | Business Intelligence Solutions | Customer Experience Management (CEM) | Enterprise Resource Planning (ERP) | Customer Data Integration | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Customer Information Management/ Customer Databases | Business Process Management (BPM)

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Info Support: Responding Faster to Customers by Dell and Microsoft June 09, 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Haworth, Inc. - Office furniture maker improves customer satisfaction through in-depth analysis of customer attitudes and preferences by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software March 24, 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROI Case Study SPSS American Airlines by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Avocent Increases Its Distribution Capacity and Throughput Without a Costly Physical Expansion by CDC Global Services - Catalyst June 16, 2009 - (Free Research) Avocent needed to increase its distribution capacity and throughput without a costly physical expansion. Read this case study to see how Catalyst stood out as the clear choice to partner Avocent on this project plan of upgrading their SAP warehouse management system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Framework for Assuring IT Service Quality and Performance by CA January 06, 2009 - (Free Research) The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practices and Trends in Enterprise Application Management by Compuware Corporation December 22, 2008 - (Free Research) Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding and Managing Supply Chain Risk by SAP America Inc January 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Imports in an Enterprise Resource Planning (ERP) System by Xperia June 2008 - (Free Research) Managing imports is more complex, difficult, and error-prone than it initially appears. This white paper explains three points for inventory managers to consider. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc. April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Sales During a Meltdown by SugarCRM Inc. June 2009 - (Free Research) During the economic downturn, it is important to manage sales in a way that ensures sales success. In this webcast SugarCRM customer Bright House Networks and Levementum discuss lessons learned from past economic downturns and how to protect your sales operation during the recession and beyond with open source enterprise applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc November 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp June 2009 - (Free Research) This Webcast provides strategies for effectively maintaining and managing customer contacts in today's challenging regulatory environment while improving sales and marketing campaigns with Oracle CRM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight March 2009 - (Free Research) Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is the Back Office Ready for a Technology Refresh by Transverse May 2009 - (Free Research) In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Desktop Authority Version 7.8.1 - Windows Desktop Management by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

InterConnect for Exact Synergy by Exact Software March 2009 - (Free Research) This 4-minute recorded demonstration will reveal how InterConnect can help you better utilize your integrated Synergy and Exact RM (formerly Exact MAX) environment. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments by Exact Software October 2008 - (Free Research) What is Lean Technology? In these economic times, people look at the belt-tightening exercises they've performed to reduce expenses across their enterprises and declare, "We're already lean! How can we get any leaner?" In truth, Lean Manufacturing goes far beyond cost reduction and is actually grounded upon the elimination of waste. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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