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Globo.com customer story by SPSS Inc. Worldwide Headquarters
May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
Force.com: Create and Run Any Application in the Cloud by Salesforce.com
March 31, 2009 - (Free Research) Cloud computing is changing the landscape of information technology in a profound way. Building and running business applications with traditional software has always been complex, slow, and expensive. By replacing locally managed stacks of networking, hardware, and software resources with an Internet-based utility, this model has changed how..
Selecting an ERP Solution: A Guide by Infor
November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.
Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 2009 - (Free Research) Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems
June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today by Ping Identity Corporation
June 2009 - (Free Research) Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important.
Learn how to Enhance your Online Customer Relationships by Actuate
May 2009 - (Free Research) To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
eGuide - Mobile Security Policies by BlackBerry
February 2009 - (Free Research) In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy.
CRM: Metrics that Effect the Bottom Line by Actuate
May 2009 - (Free Research) Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated.
Biometric Time Clock III by GHG Corporation
GHG's Biometric Time Clock III is a time and attendance terminal that utilizes the latest proven fingerprint recognition technology.
The Total Economic Impact™ Of Progress Management for Interconnected Applications by Progress Software, Inc.
February 2009 - (Free Research) In February 2009, Progress Actional commissioned Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying Progress Actional. The Progress Actional solution provides visibility, security, and control of the activities of services and end-to-end business transactions in a runtime environment.
IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc.
April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Catalyst XPS: Parcel Shipping Within SAP® ECC and SCM EWM by CDC Global Services - Catalyst
June 2009 - (Free Research) SAP SCM Extended Warehouse Management (EWM) solution is the next generation SAP Warehouse Management System (WMS) platform designed to provide a complete suite of operational functionality.
Beagle Research Report: Bosley Self-service Case Study by TimeTrade Systems
May 2009 - (Free Research) This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business.
Winning the War for Talent in the High-tech Industry by SAP America Inc
January 2009 - (Free Research) Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions.
Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc
January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
Info Support: Responding Faster to Customers by Dell and Microsoft
June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
Is the Back Office Ready for a Technology Refresh by Transverse
May 2009 - (Free Research) In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.
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