Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

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Customer Service (General) | Customer Relationship Management (CRM) | Service Organization Management | Enterprise Accounting Solutions | Order Entry and Processing Management | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Help Desk and Call Management | Workflow Automation | Call Center Management

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IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workday Solutions: Human Capital Management by Workday. Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Ledger - General Ledger & Financial Reporting for .Net2.0 by SLINGSHOT. The eCity Ledger application speeds the process of preparing and presenting accurate financial information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sales Order Management Software for .Net2.0 by SLINGSHOT. Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Inventory, Warehouse and Supply Chain Management Software for .Net2.0 by SLINGSHOT. Inventory, warehouse and supply chain management is as much an art as it is a science. Slingshot’s web based applications provide you with the tools that enable you to take your craft further than ever before.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Financial Management Software for .Net2.0 by SLINGSHOT. Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot's Advanced Financial Management modules.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT. Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ATS Evaluation Process by iCIMS July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Inventory at the Network Level by Epicor Software Corporation. July 2008 - (Free Research) This webcast covers the benefits of managing inventory at a network level, include mitigating transportation time, costs, and capacity constraints. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Leading Power Utility Reaches for Transactional Efficiency by Oversight Systems, Inc. August 2008 - (Free Research) In this case study, a leading power utilities company had a substantial amount of money being paid out in duplicate payments and auditor's fees. Read how Oversight Systems, Inc. helped them rein it all in. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday. June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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