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Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 27, 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
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What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
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Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.
February 2006 - (Free Research) Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers.
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Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.
May 2012 - (Free Research) This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global lessons in eHealth implementation by ComputerWeekly.com
April 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.
(JOURNAL ARTICLE) GO TO

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
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2011–2012 IT Budget Benchmarks by ComputerWeekly.com
November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.
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Data Centre Strategy, G-Cloud & Applications Store for Government Programme – Founding Principles by ComputerWeekly.com
February 2011 - (Free Research) The overriding goals for Data Centre Consolidation, the G-Cloud and the Applications Store for Government are:Reduce ICT costs;Provide open competition and create a vibrant marketplace enabling the best product at the best price;Create flexibility.
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Three Steps to Progress BPM from Project to Program by PointSource
March 2012 - (Free Research) A good business process management (BPM) program enables your organization to scale your processes to deliver the most value to your business. Read this white paper to learn how to establish a solid foundation for BPM in three simple steps.
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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc.
December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc
April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid.
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An Extensive ERP Search Delivers Load Trail a Company Built for the Long Haul: IQMS by IQMS
March 2012 - (Free Research) Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system.
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Channel Partners Case Study: Quadsys Limited by ESET
May 2012 - (Free Research) <p>Discover how your business can provide effective security solutions to clients while achieving aggressive margins. Access this case study to see how a partner program helped one channel business thrive.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Windows Azure Storage: A Highly Available Cloud Storage Service with Strong Consistency by Microsoft
November 2011 - (Free Research) View this helpful video to get an introduction to the architecture and data abstraction capabilities of Windows Azure Storage (WAS), a highly scalable and accessible cloud storage service. 
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Cloud Development Digest Issue 2 by TheServerSide.com
April 2012 - (Free Research) <p>To enjoy the flexibility and resource savings of a private cloud, you need to know where to begin with building one. In this issue of <em>Cloud Development Digest, </em>find best practices and expert recommendations for implementing a private cloud.</p>
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RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software
April 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com
April 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.
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Case Study: Park Nicollet Protects Vital SharePoint Data and Meets Compliance Objectives with DocAve by AvePoint, Inc.
August 2011 - (Free Research) This case study describes how Park Nicollet Health Services was able to leverage AvePoint's DocAve to meet crucial compliance objectives and protect vital SharePoint data.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
May 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Protecting Against Malware with Web Security Gateways and Services by Websense, Inc.
March 2012 - (Free Research) Many organizations are moving malware protection to the Web and investing in Secure Web Gateways. This  transcript will help sort the different feature options and deployment challenges and help you bring efficiency to your threat management programs by centralizing Web-based security and stop managing numerous standalone Web security products.
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Protecting against malware with Web security gateways and services by Websense, Inc.
March 2012 - (Free Research) Many organizations are moving malware protection to the Web and investing in Secure Web Gateways. This webcast will help sort the different feature options and deployment challenges and help you bring efficiency to your threat management programs by centralizing Web-based security and stop managing numerous standalone Web security products.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Security Intelligence for Energy Control Systems by Q1 Labs
February 2012 - (Free Research) This webcast discusses some of the information security challenges utility companies face, and provides an overview of how total security intelligence solutions from Accuvant and Q1 Labs can be essential components of a comprehensive, cyber-security program as mandated by the NERC-CIP, and other utility-focused, regulatory requirements.
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