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Best Practices for Home Agents by Avaya, Inc
June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
ExaGrid Customer Success with CA ARCserv by ExaGrid Systems, Inc.
April 2008 - (Free Research) This white paper highlights 3 different case studies of organizations in different industries, and how they all benefited and improved their backup operations by utilizing the same solutions. Read this white paper to learn how and the solutions they used.
The Power of Disk-based Backup with Symantec Backup Exec by ExaGrid Systems, Inc.
April 2008 - (Free Research) Many leading organizations have benefited from using Symantec Backup Exec along with the ExaGrid system for cost-effective disk-based backup with data de-duplication. Four such companies are profiled here.
IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions.
The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.
Enhancing SQL Reporting Services with Double-Take by Double-Take Software.
February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
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Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software
July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Communications Supply Chain Solutions Suite by ModusLink
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ModusLink executes comprehensive supply chain solutions and services for the Communications industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized the its best practices into customized options offered as part of a complete Communications Solutions Suite of services.
Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc.
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Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.
Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation.
August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS.
The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.
May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.
Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.
ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Warehouse Management Solutions: Embedded or Best-of-Breed? by Epicor Software Corporation.
February 2008 - (Free Research) Warehouse management solutions (WMS) help increase customer satisfaction, productivity and utilize resources. Learn cost factors and questions to ask that will help you decide between and embedded and stand-alone system.
The Visible Supply Chain: Ensuring End-to-End Optimization by Epicor Software Corporation.
February 2008 - (Free Research) Supply chain visibility enables you to know the location and status of physical components moved from suppliers to customers. Learn characteristics of a visible supply chain, why it is important and technology that can deliver ROI to your business.
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