On-line Customer Support | Customer Self-service/ e-Self Help | Customer Service (General) | Customer Experience Management (CEM) | Call Center Management | Customer Relationship Management (CRM) | Contact Center Management | Social Networks and Community Management | Operational BI | Disk-based Backup & Storage/ RAID

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Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Self-Service: Putting Customers First Makes You a Winner by Microsoft April 01, 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 26, 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company October 14, 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup and Recovery: Accelerating Efficiency and Driving Down IT Costs Using Data Deduplication by EMC March 05, 2010 - (Free Research) Deduplicatoin is a technology that not only aids in accelerating storage efficiency by reducing cost but also alleviates physically constrained data centers. This white paper covers the basics of deduplication and lists considerations for evaluating deduplication technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Compare Server Online Backup and Recovery Service Providers by Iron Mountain Digital August 01, 2009 - (Free Research) This white paper describes the major categories of service providers offering online backup and recovery specifically for servers. Read more to make the best decision for your SMB or remote branch office! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OpenBench Labs Analysis: Maximize Storage Utilization and Network Bandwidth Automating Virtual System Backup by CommVault Systems, Inc. February 23, 2010 - (Free Research) Simpana® from CommVault® enables IT to leverage a single solution that integrates backup, archive, replication and storage resource management across physical and virtual servers. Simpana helps IT deal with the challenges associated with critical backup recovery issues within a virtual infrastructure. (WHITE PAPER) GO TO WHITE PAPER

DCIG Report - Achieve Near-Real Time Backup and Recovery by FalconStor Software September 01, 2009 - (Free Research) The question that enterprise organizations need to answer is, “Which of the many forms of disk-based data protection should they start with?” This paper will help organizations answer that question. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EVault SaaS: World-class online backup service offerings packaged to fit your business by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how EVault SaaS centralizes the backup and recovery of data on all computers distributed throughout your organization-- desktops at headquarters, desktops in branch offices, and even laptops. Agents automatically back up your data over the Internet to a highly secure data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for SharePoint Backup and Recovery by AvePoint, Inc. February 03, 2010 - (Free Research) Organizations large and small are rapidly adopting Microsoft SharePoint as a standard platform for their online collaboration, portal, and other mission-critical services. Learn how DocAve Backup and Recovery provides a granular, full-fidelity, item- through platform-level backup and disaster recovery solution for SharePoint. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Measure ROI for PC Online Backup by Iron Mountain Digital August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Categorize PC Online Backup and Recovery Providers by Iron Mountain Digital December 01, 2009 - (Free Research) This white paper describes the major categories of service providers offering online backup and recovery specifically for servers. Read more to make the best decision for your mid-sized organization or enterprise! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation April 01, 2009 - (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Cutting Backup Times from Eight Hours to Twenty Minutes at U.S. Army Command by Quantum Corporation January 30, 2009 - (Free Research) The DXi7500 was recommended more highly than competitive offerings, and it contained everything desired in a backup solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Can Your SharePoint® Backup Harm Your Business? by AvePoint, Inc. May 19, 2008 - (Free Research) This white paper is intended for IT Professionals who are responsible for helping companies evaluate, plan and execute data backups for SharePoint. It will address a multitude of questions about backup and recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify Backups: Discover How Community First Data Services Speeds Backup and Restores with EVault by i365, A Seagate Company January 11, 2010 - (Free Research) When customers walk into their local bank, few consider the complex network of IT systems that go into ensuring core systems stay up and running. After a loss of data, it was common for individual file restores to take several hours. CFDS enlisted the help of Colorado-based HEIT, an integrator and reseller with expertise in financial industry IT. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Kronos Streamlines Backup, Eliminates Failures and Speeds Up Restores by Quantum Corporation October 08, 2009 - (Free Research) With a large IT backbone and growing backup challenges, Kronos decided it needed to upgrade its data protection infrastructure. After evaluating several alternatives, the company chose to deploy Quantum’s Scalar i2000 enterprise tape library. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks by Quantum Corporation June 09, 2009 - (Free Research) How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Storage Magazine * February 2010: Products of the Year winners and more by SearchStorage.com February 04, 2010 - (Free Research) The February 2010 issue of Storage magazine online unveils the 2009 Storage Products of the Year. 3 winners are named in 5 categories – Backup and DR Hardware, Backup and DR Software and Services, Disks and Disk Subsystems, Storage Management Tools and Storage Networking Equipment. (EZINE) VIEW ABSTRACT | GO TO

Webinar: Transitioning to the Cloud - Implications for Reliability, Redundancy and Recoverability by RightScale February 24, 2010 - (Free Research) Hear from leading experts in cloud computing to gain real-world insight into how their customers are using cloud computing and achieving new levels of backup, recovery and reliability. In this webinar, learn how you can migrate your apps and data to the cloud in a way that's affordable and reliable. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Protecting and Recovering Virtual Server Environments by InMage Systems January 21, 2010 - (Free Research) Server virtualization technology is here to stay. When choosing a server virtualization application, it's important to understand the many facets various solutions have, and the limitations inherant in them. This paper explains the benefits of InMage's software-based solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Backup in a Virtualised Environment by HP and VMware February 19, 2010 - (Free Research) While server virtualisation brings consolidation gains, it increases the impact of a storage failure, compromising the information that makes up the life blood of your organisation’s business. This webcast highlights backup best practices for combating the complexity virtualisation brings to the data center. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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