CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (VIDEO) VIEW ABSTRACT | GO TO

Transforming Customer Service into a Strategic Asset by Microsoft February 06, 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is cloud data backup service right for your organization? by i365, A Seagate Company November 2009 - (Free Research) Assessing your organization's challenges, abilities and assets will help to determine if deploying a cloud-based data backup strategy is a better alternative than relying on an on-site data backup and recovery strategy. This tutorial spells out what you need to consider when trying deciding if cloud backup is right for your organization. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Online Backup FAQ by i365, A Seagate Company October 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

eBook: Backup and Disaster Recovery by Zenith Infotech October 2009 - (Free Research) In these articles, Network World and its sister publications CIO, Computerworld, CSO and InfoWorld lay down the groundwork and explore the latest tips and technologies for no-fail corporate data backup and disaster recovery. (EBOOK) VIEW ABSTRACT | GO TO

Remote Backup for SMBs by 3X Systems October 2009 - (Free Research) In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Evaluating cloud backup services by Iron Mountain Digital August 2009 - (Free Research) W. Curtis Preston, executive editor of the Storage Media Group, offers advice on evaluating cloud backup services in the market today and what you should consider before adopting cloud backup. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Is cloud backup right for your organization? by Iron Mountain Digital July 2009 - (Free Research) Mark Bowker, analyst with Enterprise Strategy Group, discusses different flavors of cloud backup in the market today and details what you should consider before adopting a cloud backup offering. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Online data backup and recovery tips for SMBs by 3X Systems October 2009 - (Free Research) Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Compare Server Online Backup and Recovery Service Providers by Iron Mountain Digital August 2009 - (Free Research) IT professionals are increasingly looking to online backup and recovery services for server data protection. This White Paper helps companies recognize the major categories of service providers offering online backup and recovery specifically for servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Guide to Data Backup for SMBs by SearchSMBStorage.com June 2009 - (Free Research) Data backup is still the No. 1 pain point for storage administrators. The tips in this guide will help you simplify your backup process and put together a reliable backup and recovery plan. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Disk Backup versus Tape Backup by i365, A Seagate Company September 2009 - (Free Research) Review the comparisons in this paper and learn the various ways that moving to disk-based backup and data protection solutions – as onsite software, SaaS or managed service – can be the smart move for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Kronos Streamlines Backup, Eliminates Failures and Speeds Up Restores by Quantum Corporation October 2009 - (Free Research) With a large IT backbone and growing backup challenges, Kronos decided it needed to upgrade its data protection infrastructure. After evaluating several alternatives, the company chose to deploy Quantum’s Scalar i2000 enterprise tape library. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

i365 EVault Data Protection by i365, A Seagate Company October 2009 - (Free Research) i365’s EVault Data Protection solutions are powered by the industry’s only fully integrated data protection technology for both physical and virtual environments. Our solutions scale seamlessly as your company grows, accommodating nearly any combination of network components. Our disk-to-disk backups eliminate the hassles of tapes. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Evaluating the Costs and Benefits of Backup and Deduplication Storage by Data Domain July 2008 - (Free Research) Unreliable backups and recovery times that are too long have long plagued IT organisations. This paper takes a look at the costs and benefits of backup with deduplication storage as strategic assets for data protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by Data Domain May 2009 - (Free Research) In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise by Data Domain August 2008 - (Free Research) This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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