Workforce Management | Mobile Device Management | Wireless Technologies and Mobile Computing | Business Process Management (BPM) | Customer Relationship Management (CRM) | Virtualization | Customer Service (General) | Enterprise Systems Management | Desktop Management | Contact Center Management

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The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management as a Blueprint for Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web-Driven Workforce Management Software Branches Out by Infor WFM Workbrain January 24, 2012 - (Free Research) This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy. (EGUIDE) VIEW ABSTRACT | GO TO

Tips For Implementing Workforce Management Software by Infor WFM Workbrain January 05, 2012 - (Free Research) Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform. (EGUIDE) VIEW ABSTRACT | GO TO

Achieve Greater ROI With These WFM Best Practices by Infor WFM Workbrain December 16, 2011 - (Free Research) In this white paper, learn how Infor10 WFM (Workbrain) is delivering a wide range of business benefits to companies worldwide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 16, 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Power of SAP with Force.com by Salesforce.com January 26, 2012 - (Free Research) Download this white paper to discover how to unlock the full potential of your core operational systems and what to look for in your app development platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited January 05, 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Sharpen your focus on core business goals: Business Process Outsourcing by Hewlett-Packard Limited January 2012 - (Free Research) Read this paper to learn about HP's extensive Business Process Outsourcing offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix November 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building consumerised end-user services by ComputerWeekly.com October 2012 - (Free Research) This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace. (IT BRIEFING) VIEW ABSTRACT | GO TO

Fence data and not the workforce with simplified desktop virtualization by Dell Inc., Intel, Citrix December 2011 - (Free Research) Read this white paper to learn about a new comprehensive virtualization solution can help you reduce complexity in the data center, reduce acquisition costs, and enhance end-user experiences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Flexible Computing: Advanced End-user Productivity with Centralized Control by Dell, Inc. and Intel November 2008 - (Free Research) Supporting an increasingly distributed workforce can be a huge drain on IT resources. By enabling a customized end-user experience with server-based control of data, settings, and applications, the Dell™ Flexible Computing Solutions suite of products and services is designed to simplify management, enhance security, and lower TCO. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The 2011 Handbook of Application and Service Delivery by CA Technologies. August 2011 - (Free Research) A new generation of challenges face IT organizations: the emergence of a sophisticated mobile workforce, adoption of varying forms of virtualization and cloud computing, and shifting emphasis and growing sophistication of cyber crime. Access this handbook to learn how to ensure application delivery despite these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Web Security Services to Protect Portable Devices by Webroot Software Pty Ltd January 2012 - (Free Research) Today’s flexible workforce is becoming a serious security issue, as employees are working from multiple locations with various devices, increasing the risk of exposure. View this paper now to gain a better understanding of the security challenges posed by portable users and devices and how you can address them using cloud-based security solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc. March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMA - The Evolving Desktop: Management Solutions for Emerging Endpoint Technologies by CA Technologies. July 2011 - (Free Research) Read this white paper for prescriptive, actionable guidance for planning, deploying and managing client computing investments and to be better prepared for the new challenges of the evolving desktop environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Kronos Streamlines Backup, Eliminates Failures and Speeds Up Restores by Quantum Corporation October 2009 - (Free Research) With a large IT backbone and growing backup challenges, Kronos decided it needed to upgrade its data protection infrastructure. After evaluating several alternatives, the company chose to deploy Quantum’s Scalar i2000 enterprise tape library. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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