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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Evaluation of managed print service suppilers by ComputerWeekly.com
January 25, 2011 - (Free Research) In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Advanced Case Management: Making its Mark on Key Government Sectors by IBM
May 10, 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.
Need a Modern Alternative to Your Costly ERP Software? Look No Further by Workday
December 31, 2011 - (Free Research) Traditional enterprise resource planning (ERP) systems are too heavy, too complex, and too expensive. Read this paper to discover an alternative ERP strategy that provides the agility, visibility and controls beyond basic accounting needed in today’s climate of constant change, increasing regulatory oversight, and instant information access.
Extracting the Full Value of SEC Filing Software by IBM
December 07, 2011 - (Free Research) The U.S. Security and Exchange Commission has forced organizations that file reports with it to automate most of the steps, leading most companies purchase software that helps them do so. This paper by Ventana Research explains the value of automated tagging software and how implementing such a strategy can lead to an elevated ROI.
Financial Management Software Gives You Better Insight Into Business Processes
by Workday
February 23, 2012 - (Free Research) Empower your organization with a full range of financial capabilities, relevant analytics and metrics, and fully auditable process management. See how Workday enables detailed drill-down analysis through multiple dimensions for quicker and more informative insights.
Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 04, 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Sustainability through Managed Print Services by ComputerWeekly.com
April 2012 - (Free Research) Managed print services offer far-reaching environmental benefits, helping a business reduce its carbon footprint, in addition to significant cost savings, according to this report from Quocirca.
How to Choose a Managed Network Services Provider by MegaPath Inc.
May 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Identity is the New Perimeter by CA Technologies.
May 2012 - (Free Research) The increasing adoption of cloud services has greatly impacted the way organizations must manage identity and access. In this webcast, explore the need for a new model for identity management and authentication and uncover how to effectively secure and manage control of access to the new, distributed application environment.
Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
DNS: Risk, Reward and Managed Services by Verisign, Inc.
November 2011 - (Free Research) This white paper outlines the pros and cons of in-house, ISP and managed service provider DNS management options.
Learn How SaaS HCM Can Help You Effectively Manage Your Global Workforce
by Workday
March 2012 - (Free Research) Using an on-premise workforce mangement solution, Kimberly-Clark was struggling to manage its 57,000 internationally based employees— largely because of low adoption rates among its business and functional leaders. View this video to learn how Kimberly-Clark has significantly improved its human capital management using a cloud-based solution.
Rethinking Managed Print Services (MPS) by ComputerWeekly.com
November 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS) and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure.
CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com
September 2010 - (Free Research) The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications.
The Contribution of PSA Platforms to a More Streamlined Business by Autotask Corporation
January 2011 - (Free Research) Due to an increased need for productivity in an ever-changing environment, more and more solution providers have turned to PSA tools to streamline operations and integrate third-party systems. In this expert e-Guide, sponsored by Autotask, you will be introduced to the advantages, concerns and available opportunities of key PSA functions.
How to Choose a Managed DataCentre Provider by Blue Chip
July 2011 - (Free Research) This exclusive resource provides best practices to selecting the right managed provider for your data centre with respect to business size, location, technology provision, power usage and energy efficiency.
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