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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Mobile messaging is the key to connecting communities by ComputerWeekly.com
November 25, 2010 - (Free Research) Few could have envisioned the global success of SMS (short message service) when the first text message was sent in 1992. SMS has crossed network and technology boundaries, and continues to find new applications, as well as providing inspiration for industry innovation as IP (Internet Protocol)-based messaging builds momentum.
Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc
December 05, 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.
Building a Clear and Socially Connected Enterprise by SAP America, Inc.
December 31, 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
White paper: Building a Flexible IT Architecture by ComputerWeekly.com
March 18, 2011 - (Free Research) Tools such as service-oriented architecture and business processmanagement are increasingly important to building an IT infrastructurethat meets customer needs and responds to market demands.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
BPM and SOA Thought Leadership Paper by IBM
April 12, 2012 - (Free Research) This white paper describes the principles for building BPM solutions that use governed services, and covers the role and value of SOA in BPM, common stumbling blocks in BPM based on SOA, the value of SOA governance in successful BPM programs and more.
PureSystems: What does it mean for IT software development? by IBM
April 11, 2012 - (Free Research) <p>For any business to stay competitive, they must get their products and services quickly and in a cost-effective manner. Luckily, a new, integrated system is helping organizations accomplish this goal. Read this white paper to learn more about this advanced platform and the beneficial features it offers your IT software development team.</p>
Running Microsoft Apps on FlexPod for Vmware by NetApp
January 05, 2012 - (Free Research) This white paper outlines the benefits associated with virtualizing Microsoft applications, and discusses how a newly-introduced infrastructure solution can simplify the management and cost associated with this process. Read on to learn more about this emerging technology and its benefits.
HP Whitepaper: The Cloud - Inevitable, But Not Ambiguious by HP & Intel
January 31, 2012 - (Free Research) This brief and succinct white paper separates the technology and business potential from the marketing fluff – find out where the cloud can actually drive efficiencies in your organization, and where it isn’t needed. Get answers to your most pressing cloud questions and discover what considerations you should keep in mind.
ETL 2.0: Data Integration Comes of Age by Syncsort
February 20, 2012 - (Free Research) Read this white paper to gain insight on strategic extract, transform and load (ETL) tools that play critical roles in the provision of data services to applications and business users.
Virtualized Enterprise Storage for Flexible, Scalable Private Clouds by Dell, Inc.
April 01, 2012 - (Free Research) <p>Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.</p>
Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.
April 13, 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>
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