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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc.
November 2009 - (Free Research) For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems
September 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more.
Inventory Optimization for the Consumer Products Industry by IBM
May 2012 - (Free Research) Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel
July 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.
The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company
September 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Advanced Case Management for Smarter Energy and Utilities by IBM
October 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
Security Intelligence for Energy Control Systems by Q1 Labs
February 2012 - (Free Research) This webcast discusses some of the information security challenges utility companies face, and provides an overview of how total security intelligence solutions from Accuvant and Q1 Labs can be essential components of a comprehensive, cyber-security program as mandated by the NERC-CIP, and other utility-focused, regulatory requirements.
Understanding Data Centers and Cloud Computing by Global Knowledge
March 2010 - (Free Research) While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.
G-Cloud Report: G-Cloud Programme - Strategic Outline Case by ComputerWeekly.com
February 2011 - (Free Research) This Strategic Outline Business Case sets out the opportunity to reduce costs and enhance flexibility of centralised ICT services, covering both information services delivered to citizens and staff, and the underpinning technical and physical Data Centre infrastructure.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
HP Converged Infrastructure: Reference Architecture Solution Block Design Guide by HP & Intel
March 2011 - (Free Research) Information Technology as a "service" has benefited from early adopters who've deployed some major solutions. "Converged Infrastructure" is how HP describes the products and processes that use this approach and this reference guide give a business and technical perspective of it.
Cloud Storage for SAP Data and Document Archiving by Dolphin
January 2011 - (Free Research) Dolphin’s Content Archive Service for Cloud lets SAP users use Storage as a Service as an ArchiveLink repository. The service allows a direct connection from the SAP archiving layer to major public cloud provider. It’s an option that makes sense for any organization, whether or not you are running other SAP solutions in the cloud.
Improve Your Top and Bottom Line with HCM by Workday
February 2012 - (Free Research) According to the Aberdeen Group, companies with human capital management reporting and analytics solutions in place achieved an 11% or more profit increase in 2011 as well as a 6% improvement in revenue per employee. Read this report to understand how this technology can help you improve top- and bottom-line performance and better manage costs.
Why HR Is Your Greatest Resource by Workday
March 2012 - (Free Research) If HR can achieve continuous real-time alignment of the workforce against strategic objectives, and incentivize managers to engage their employees without additional goal setting, HR can reduce business risk, improve results and create a more satisfied, high-performing organization. Read this paper to learn how to achieve this at your company.
VMware vSphere 4: The Best Platform for Building Cloud Infrastructures by Dell and VMware
April 2009 - (Free Research) VMware vSphere™, the industry's first cloud operating system, leverages the power of virtualization to transform datacenters into dramatically simplified cloud computing infrastructures and enables IT organizations to deliver the next generation of flexible and reliable IT services.
Discover How Visibility, Alignment, and Optimization Drive Better Business Decisions
by Workday
December 2011 - (Free Research) By gaining real-time visibility into their organization's global workforce, human resources (HR) departments can drive business success. Read this white paper to find out why traditional human resources management systems (HRMS) fall short for today's workforce management needs, and learn how to align your workforce with business strategy.
Leverage Cloud-Based Strategies to Boost Talent Management Initiatives
by Workday
December 2011 - (Free Research) Organizations that can gain visibility into the workforce, align it with important initiatives, and continually evaluate and optimize it put themselves in a position to succeed. Read this paper to learn how cloud-based HR and financial applications can provide the operational and strategic insight to improve and align workforce productivity.
Improved Workforce Management Leads to Increased Revenue
by Workday
February 2012 - (Free Research) Your business is the sum of its parts—your inventory, your production, your marketing, your spend, and most importantly, your workforce. More than half the cost of your business can be tied to your workers—the people who deliver revenue, drive growth, and make your business perform. In today’s economy, people are the new bottom line.
Bell Rings in Improved Customer Address Information by DataFlux Corporation
February 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.
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