Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Application Management and Maintenance | Storage Management | Enterprise Systems Management | Data Center Management | Service Oriented Architecture (SOA) | Application Integration | Mobile Device Management | Business Process Management (BPM)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc. November 2009 - (Free Research) For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc. December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Cloud computing - look before you leap by ComputerWeekly.com October 2010 - (Free Research) Over the past 18 months we have seen the irresistible rise of a new phenomenon, cloud computing. This term is given by the IT industry to a new business model for computing, one where capacity for computer, storage and networking can be dynamically acquired, on demand,and paid for according to usage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Everything You Always Wanted to Know About SaaS ERP But Were Afraid to Ask by Plex Systems March 2009 - (Free Research) It's hard to miss: the term Software as a Service (SaaS) is everywhere, garnering headlines in the technology press, leading to hot IPO's raved about in the financial press, and generally being described as the future of software technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips For Implementing Workforce Management Software by Infor WFM Workbrain January 2012 - (Free Research) Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform. (EGUIDE) VIEW ABSTRACT | GO TO

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Cloud, On-Premise, or Hybrid: Choosing the Right Combination for Your ERP System by Sage Software January 2012 - (Free Research) In this exclusive resource, read common questions on private, public, and "hybrid" cloud enterprise resource planning (ERP) systems posed by Sage Software customers to IDC's research director Scott Guinn. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks by Quantum Corporation June 2009 - (Free Research) How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ovum briefing: The cloud computing strategies of major telcos by ComputerWeekly.com December 2010 - (Free Research) The major global telcos have led the competitive march from telecoms into cloud computing, and are now widely seen as credible players in cloud computing services including infrastructure-as-a-service (IaaS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware: Clearing the Fog for a Look into the Clouds by Dell and VMware February 2009 - (Free Research) VMware is helping make the promise of a self-service datacenter a reality with initiatives around cloud computing. The confusion and debate around "clouds" will linger for the foreseeable future, but VMware, as a leader in the industry, has the ability to provide the building blocks, create standards, and shape the future of cloud computing. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc. January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Magic Quadrant for Public Cloud Infrastructure as a Service by CSC January 2012 - (Free Research) In this exclusive Gartner report, compare the top vendors offering public cloud IaaS with a graphical, easy to understand representation of each vendor's standing in terms of ability to execute and completeness of vision. Access the link within for a link to the full report. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Tips For Evaluating And Selecting Warehouse Management Software by HighJump Software November 2011 - (Free Research) This report will reveal five secrets you should know before you purchase a WMS. They will help guide your evaluation and selection processes in a way that best benefits your business, your customers and your long-term success and competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Needed for Cloud Computing by Riverbed Technology, Inc. August 2010 - (Free Research) Just  what  is  cloud  computing  anyway? This  paper  seeks  to  clarify   the  definition  of  cloud  computing,  identify  how  far  along  users  are  in  terms  of  cloud  deployment,  and  examine  the   role  of  the  network  in  the  cloud  computing  model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meet Oracle's Sparc T4 Server Family by Oracle Corporation December 2011 - (Free Research) Listen to this podcast as Oracle systems product managers discuss the capabilities of the newest SPARC servers and their reliability in terms of virtualization, security, and integration into the enterprise. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SearchSOA.com Interactive Classroom: Application Modernization Strategy by Hewlett-Packard Company November 2011 - (Free Research) In modernizing their applications, enterprises want faster integrations, using SOA only when it is pragmatic. They still wrapper mainframes with services, but they are also migrating functions within the mainframe portfolio. Check out this expert advice to learn how to implement both complex and simple integrations for the short and long term. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Overview of IT Service Management Using the IT Infrastructure Library (ITIL) by Global Knowledge May 2010 - (Free Research) Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Information Technology Modernization Challenge - Maintain or Innovate by Oracle Corporation June 2010 - (Free Research) Download the new Oracle Whitepaper, The Information Technology Modernization Challenge: Maintain or Innovate and learn how Oracle Advanced Customer Services experts can help your organization drive massive efficiencies and near-term cost savings into your existing infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Environmentally-friendly mobile handsets and applications by ComputerWeekly.com November 2010 - (Free Research) The pressure on businesses to develop strategies which embrace environmental sustainability has increased dramatically in recent years, driven both by concerns about the long-term availability of fossil fuels and the impact of  corporate activities upon the environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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