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Experience a Smooth and Swift Backup Optimized for your Database by Oracle Corporation
April 24, 2012 - (Free Research) This paper describes the Oracle Optimized Solution for Oracle Secure Backup. The solution includes optimized architectures for deploying Oracle Secure Backup software to provide data protection for Oracle engineered systems, including Oracle Exadata, SPARC SuperCluster, and Oracle Optimized Solutions.
Improve WAN Optimization: Expert Tips for the WAN Manager by Silver Peak
November 14, 2011 - (Free Research) This expert E-Guide from SearchEnterpriseWAN.com discusses a way you can run virtual WAN optimization software on any capable network or storage device. Also find out the effect cloud computing adoption is having on the WAN and best practices to improve application traffic.
CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
Advanced Case Management: Making its Mark on Key Government Sectors by IBM
May 10, 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Thetrainline.com: Datacentre Transformation by ComputerWeekly.com
May 29, 2012 - (Free Research) Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
Improving business processes and customer satisfaction with Cloud Applications by SAP America, Inc.
May 24, 2012 - (Free Research) Many organizations struggle when it comes to improving sales, driving customer satisfaction, collaborating with business partners, and maximizing value of applications. Access this virtual environment for a bevy of content that can help you conquer your greatest business struggles ranging from optimizing sales to the cloud and beyond.
Solution Brief: Top 5 Largest Malware Delivery Networks by Blue Coat
September 19, 2011 - (Free Research) Single-layer defenses such as firewalls and anti-virus software are not enough against today’s dynamic, evolving threats. View this paper to discover the top 5 malware delivery networks and explore how Blue Coat web security solutions powered by WebPulse can protect networks by providing intelligent, real-time cloud-based web defense.
Manufacturing ERP Software Demystified: How to Evaluate ERP Platforms by Epicor Software Corporation
May 29, 2012 - (Free Research) This e-book will help you discover and implement the best enterprise resource planning (ERP) software for your manufacturing organization. Read this now and gain 4 tips for avoiding pitfalls in the ERP upgrade process, expert advice on the entire process, insight into SaaS versus on-premises options, 7 tips for a successful implementation and more.
Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies by Workday
May 29, 2012 - (Free Research) This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service.
Compare SMBs With and Without ERP Software
by Epicor Software Corporation
May 10, 2012 - (Free Research) There are lots enterprise resource planning (ERP) options and services that can help smaller businesses take advantage of the benefits of ERP while minimizing the risk of a system implementation. Read more inside to compare the performance results of SMBs with ERP to SMBs without ERP and discover exactly how beneficial the system can be.
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