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Your search for keyword: Supply Enterprise Contact returned 817 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fluid Routing Solutions Trims IT Costs 30 Percent,Improves Quality and Supply Chain Management by Plex Systems
May 17, 2012 - (Free Research) Read this case study to learn how automotive and industrial manufacturer Fluid Routing Systems was able to reduce its enterprise resource planning (ERP)-related operating costs by 30 percent while improving quality and supply chain management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book - Cloud Computing: What It Can Do for Your Manufacturing Supply by SAP America, Inc.
May 09, 2012 - (Free Research) Cloud-based manufacturing applications have exploded onto the market, and with so much hype, determining their suitability and usefulness can be tricky. Read this expert e-book to get tips on how the cloud can be leveraged for ERP, supply chain management, and global inventory management, and learn what to look out for in a still-maturing market.
(EBOOK) VIEW ABSTRACT | GO TO

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
(VIDEO) VIEW ABSTRACT | GO TO

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get Ahead of the Competition: Consolidate and Modernize Your B2B and File Transfer Environments by SEEBURGER
February 29, 2012 - (Free Research) Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers by ComputerWeekly.com
August 18, 2010 - (Free Research) The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manufacturing IT Best Practices: Supply Chain Management by SearchManufacturingERP
March 29, 2012 - (Free Research) As supply chains extend across the globe and their complexity increases, manufacturers are learning that the right software can be a key component of successful supply chain planning and execution. Read this expert e-book to find tips and best practices for supply chain management (SCM).
(EBOOK) VIEW ABSTRACT | GO TO

Cloud Computing Use Case: Improving Supply Chain Visibility by Hewlett-Packard Company
May 09, 2012 - (Free Research) Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inventory Optimization for the Consumer Products Industry by IBM
May 01, 2012 - (Free Research) Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

Embedded or Best-of-Breed: What’s Better When It Comes to Warehouse Management?

 by Epicor Software Corporation
October 21, 2011 - (Free Research) This paper will help you identify and examine the vital points to consider as you seek the best warehouse management system (WMS) solution to accomplish your goals and move your company into a more competitive position.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining the Management of Networking Services - Electronic Servicing through Online Tools by AT&T Corp
June 13, 2006 - (Free Research) In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Transform Your Business - A Strategic Roadmap for Delivering Value by SAP America, Inc.
May 14, 2012 - (Free Research) Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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