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Your search for keyword: Starting Customer Self-service returned 427 results.
 
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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel
February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
(EZINE) VIEW ABSTRACT | GO TO

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
(VIDEO) VIEW ABSTRACT | GO TO

4 Steps to Private Cloud Implementation Success by Cisco Systems, Inc.
May 25, 2012 - (Free Research) <p>Many IT professionals are overwhelmed by the process required to implement a private cloud. This white paper offers proven tips to help you effectively deploy and manage this technology so you can fully leverage its benefits.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Blocks to a Private Cloud by Cisco Systems, Inc.
December 31, 2009 - (Free Research) <p>Many companies view cloud computing as a replacement for their traditional IT systems, but this new technology can actually supplement existing infrastructures. This white paper explores the relationship between virtualization and cloud computing and reveals the essential characteristics that define each of these IT models.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ovum: Security trends to watch in 2011 by ComputerWeekly.com
January 25, 2011 - (Free Research) Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

You Can't Have Self-service BI Without Self-service DI by Quest Software
May 30, 2012 - (Free Research) This paper discusses the direct relationship of self-service business intelligence (BI) and self-service data integration (DI) and explores how to build a complete self-service solution that provides enhanced visibility and flexibility for integrating, cleansing and analyzing data with ease.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Architectural Strategies for Cloud Computing by Oracle Corporation
December 20, 2010 - (Free Research) This paper explains how cloud computing is now also evolving in a private variant whereby enterprises set up cloud-like, centralized shared infrastructure with automated capacity adjustment that internal departmental “customers” utilize in a self-service manner. Realization of efficiency, performance, and agility benefits is reinforcing this trend.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact
January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel
February 17, 2011 - (Free Research) Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details.
(TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Delivering Self-Service BI on the Windows Platform by Dell, Inc. and Intel
April 26, 2011 - (Free Research) Dell and Intel and Microsoft have partnered to provide a high-performance, reliable, secure business intelligence platform that puts familiar applications and collaboration capabilities in the hands of business analysts while giving IT the tools it needs to efficiently manage and maintain the technology. Check out this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement by Actuate
March 15, 2012 - (Free Research) This white paper uncovers strategies for performance improvement through self-service business intelligence.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service, Security and Storage Tools for the Private Cloud by Dell, Inc. and Intel
March 14, 2012 - (Free Research) This expert tip examines several types of third party tools and explains why traditional security practices are not enough to properly protect the cloud. Discover various security technologies in the marketplace and learn how to handle storage-related challenges in your cloud infrastructure.
(TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Data Virtualization for Agile Business Intelligence Systems by Denodo Technologies
April 13, 2012 - (Free Research) This webcast discusses data virtualization and how it can lead to more flexible, agile BI.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerating virtual desktop delivery by Dell, Inc. and Intel
April 26, 2011 - (Free Research) The Dell™ Virtual Integrated System (VIS) Self-Service Creator tool streamlines provisioning and virtual desktop management in heterogeneous environments, helping reduce administrative burden, increase responsiveness, and ensure security and compliance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling virtual machine sprawl for efficient resource utilization by Dell, Inc. and Intel
April 26, 2011 - (Free Research) Dell VIS Self-Service Creator, part of the Dell Virtual Integrated System (VIS) architecture, helps reduce virtual machine sprawl by automating the process of reducing, reusing, and recycling of compute resources in a shared virtual IT infrastructure.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization: Why Go Virtual? by Silver Peak
February 07, 2012 - (Free Research) In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enforce Business Rules in Your Company's Processes by SAP America, Inc.
May 25, 2012 - (Free Research) This video discusses how SAP’s variety of offerings can help you improve information management by providing users the information they need while still maintaining security and control.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improving Datacenter Operational Efficiency Using Self-Service Provisioning and Advanced Performance Analytics by Dell, Inc. and Intel
February 17, 2011 - (Free Research) To help IT decision makers evaluate their options for addressing datacenter complexity - Dell posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service. Learn answers to today's most pressing datacenter questions regarding cloud computing, virtualization, provisioning and more.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Reporting for Midsize Companies: Empower Your Business with Self-Service Reporting by IBM
September 14, 2009 - (Free Research) Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speeding Insight, Decisions, and Action at Critical Moments of Engagement: Boosting Performance Through Business Analytics by SAP America, Inc.
August 01, 2011 - (Free Research) This paper examines how analytics and BI can be used to get speedy insight, decisions and action at critical business moments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualized Enterprise Storage for Flexible, Scalable Private Clouds by Dell, Inc.
April 01, 2012 - (Free Research) <p>Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC: Key Requirements for Private Cloud by Cisco Systems, Inc.
March 01, 2011 - (Free Research) This white paper points out the operational challenges that have resulted from the widespread deployment of virtualization and increased adoption of private cloud computing. Learn how you can address your top data center pain points through orchestration, self-service, and automated provisioning.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI Maturity and Software Selection Perspectives by SAP America, Inc.
November 30, 2011 - (Free Research) Business intelligence (BI) tools can now provide deeper analytical capability, easier use, and faster speed than ever. But exploiting this power isn't as simple as you might think. Read this white paper to learn best practices for setting up a successful BI strategy within your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com
February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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