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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Next Generation ALM: Collaborative Software Development on Demand by CollabNet
June 03, 2009 - (Free Research) CollabNet is the standard for on-demand collaborative software development networks. CollabNet software and services help distributed enterprises reduce costs and speed development by bringing their people, ideas, processes, and development partners together in one Web-based collaborative development platform.
SAP Consulting: Full Project Management and Implementation Services by SAP America, Inc.
March 15, 2010 - (Free Research) Need complete yet costeffective project management and implementation services for your SAP® software? SAP Consulting brings the know-how, commitment, and resources you need to succeed. Our certified consultants are second to none and backed by the vast, global resources of the SAP Services organization.
What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
Dell™ ProConsult Virtualization Services by Dell and Microsoft
October 2009 - (Free Research) Simplify, consolidate, and aggressively accelerate virtualization with a portfolio of services that help decrease TCO and speed time to value. Dell ProConsult Virtualization Services simplify virtualization by helping you assess, plan, design and implement virtualization projects. Read this data sheet to learn more.
Enabling Organic Growth by SAP America, Inc.
September 2008 - (Free Research) Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it.
Lombardi Checklist: How to Scale Your Process Documentation Initiative by Lombardi Software
December 2009 - (Free Research) This paper will explain each of the ten points on the “How to Scale Your Process Documentation Initiative Checklist” in an in-depth manner. Read on to learn what these ten points are as well as well as learn tips on how to properly utilize the checklist.
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
Due Diligence - Why It’s the Key to Your Avaya-Nortel Enterprise by Interactive Intelligence, Inc.
February 2010 - (Free Research) This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies.
Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc.
February 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions
February 2010 - (Free Research) This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
ITIL for the Real World by Numara Software
January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
ASG's Business Service Portfolio Virtualization Management by ASG Software Solutions
February 2010 - (Free Research) Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl.
Gain Better Enterprise Visibility from Your SOA by Progress Software
February 2010 - (Free Research) This podcast explores how you can achieve the promise of SOA without compromising your architecture or getting locked into a single-vendor approach. Listen as Giles Nelson presents his views on the challenges that enterprises face when trying to identify business requirements, deploy smart solutions that will support these requirements.
Oracle IT Modernization: The Path to SOA by Oracle Corporation
August 2008 - (Free Research) More and more organizations are looking to SOA as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate, hard to change, organizations are hoping that SOA provides a key component of the answer to these problems.
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