CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft April 14, 2008 - (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft June 28, 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Your Returns Using Event-Based Marketing by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America Inc June 02, 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Carrier Ethernet Testing for the Real World – better, faster, cheaper by Fluke Networks October 07, 2009 - (Free Research) In this white paper, we will describe alternative techniques, based on industry standard RFC2544, that offer the potential to automate and streamline conformance testing to reduce cycle time, cost and complexity. (WHITE PAPER) GO TO WHITE PAPER

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone October 08, 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company September 01, 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless Broadband: A Versatile and Reliable Network Alternative by Motorola, Inc. March 02, 2009 - (Free Research) Read this brochure to learn why Motorola fixed wireless broadband solutions are a smart investment when balancing business needs with network performance and budget reality. (BROCHURE) VIEW ABSTRACT | GO TO

Next-Generation Disaster Recovery and Availability Technologies for IBM Power Systems by Vision Solutions September 15, 2009 - (Free Research) This white paper reviews the technology spectrum available for IBM i and AIX environments, including the latest, next-generation solutions, with a goal of preparing IT professionals to evaluate and adopt those most effective and appropriate for their organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software October 27, 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Investing in Business Analytics Technology by SAS Institute Inc. October 23, 2009 - (Free Research) Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtual Seminar Session: The Case for Investing in Business Analytics Technology by SAS Institute Inc. October 22, 2009 - (Free Research) This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming IPv6 Addressing and Management Challenges by BT Diamond IP November 2006 - (Free Research) Managing the IPv4/IPv6 address space resource requires an advanced tool that intelligently allocates, assigns and tracks the address blocks and individual IP addresses deployed on modern IP networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 2009 - (Free Research) Check out this white paper, which discusses network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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