Mobile Device Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Wireless Technologies and Mobile Computing | Remote Access Technologies | Virtualization | Application Management and Maintenance | Business Process Management (BPM) | Customer Service (General) | Remote Administration

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The Hidden Costs of Using Free Tools for Helpdesk Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EaglePicher Technologies Meets Huge Demand Spike With Crucial ERP Implementation by Plex Systems April 10, 2009 - (Free Research) EaglePicher management turned to Plex Systems of Auburn Hills, MI to help initiate a manufacturing-based ERP system for its manufacturing facilities. Its new lean manufacturing abilities have enabled it to accurately determine cost and profitability by part, allowing it to become increasingly competitive, especially against offshore competitors. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Itex Offers Clients More Flexible Cloud-Based Managed IT Services with HP Technology by HP and Intel October 21, 2011 - (Free Research) This essential resource details how one IT services industry organization employed a converged infrastructure to realize more cost-effective cloud-based managed IT services for offshore clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Appleby Improves Stroage Utlization, Simplifies Storage Management and Gains Reliable Disaster Recovery at 50% Lower Cost by Dell Compellent September 09, 2011 - (Free Research) Appleby, a provider of offshore legal, fiduciary and administration services, needed a disaster recovery solution that would replicate data among its geographically dispersed offices. Read this white paper to learn how they successfully implemented Fluid Data technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent May 09, 2011 - (Free Research) Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Automating User Provisioning: A User’s Perspective by Oracle Corporation April 12, 2011 - (Free Research) Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com July 15, 2010 - (Free Research) EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Device Support by LogMeIn, Inc. February 08, 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 19, 2011 - (Free Research) Learn how to use automation to cut costs and optimize your service desk, software budget, and software management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. (EGUIDE) VIEW ABSTRACT | GO TO

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