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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com November 25, 2010 - (Free Research) This  Whitepaper is based on Juniper Research’s  November 2010 report entitled:  “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation December 05, 2011 - (Free Research) Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation. (VIDEO) VIEW ABSTRACT | GO TO

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The business benefits of switching to mobile TV by ComputerWeekly.com November 22, 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation November 2011 - (Free Research) Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation March 2011 - (Free Research) Communication Service Providers (CSPs) face significant challenges compared to their traditional business models built upon selling voice and data services over dedicated-circuit networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Benchmark Assessment for B2B Services Sector by IBM January 2012 - (Free Research) Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

A Fluid Data Architecture Pays Off for CMA by Dell Compellent June 2010 - (Free Research) Financial institutions worldwide depend upon the credibility and security of Credit Market Analysis (CMA’s) products and services daily. CMA’s approach to market analysis creates large volumes of highly sensitive data that require secure management and storage. CMA has been running a Dell Compellent enterprise storage solution for over two years. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Data Management- Breaking down data silos for improved business outcomes by Equifax December 2011 - (Free Research) This paper reviews the current problems with data silos and how customer data management services can help companies create a consolidated view of their customers and ultimately increase their revenues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Application Performance Management by CA Technologies. June 2011 - (Free Research) CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. (EZINE) VIEW ABSTRACT | GO TO

European cross-border e-commerce by ComputerWeekly.com January 2012 - (Free Research) European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals. (IT BRIEFING) VIEW ABSTRACT | GO TO

LAN CAT Pricing Tool / Energy Calculator by Avaya December 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Mobile adult industry is a sexy business opportunity by ComputerWeekly.com November 2010 - (Free Research) The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Balancing the Mobile Data Load by ComputerWeekly.com January 2011 - (Free Research) The proliferation of mobile broadband devices along with the unlimited data bundles from the operators has led to network congestion and deteriorating network quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why mobile cloud computing could be your business strategy’s new best friend by ComputerWeekly.com December 2011 - (Free Research) Cloud technologies and new opportunities in mobile computing will allow organisations to innovate in new ways. This report examines the new business strategies that cloud and mobility can enable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Instant-On Cloud Services and Revenues by HP and Intel February 2012 - (Free Research) This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cloud Computing on a Smarter Planet by IBM November 2011 - (Free Research) The true promise of cloud isn’t just about advancing IT; it’s about reinventing business. Leading companies are unlocking the deeper potential of cloud as a way to manage not just their IT but also their businesses. They’re discovering that cloud can help them create new marketplaces, smarter business services and profitable new revenue streams. (WHITE PAPER) GO TO WHITE PAPER

Using Advanced Analytics to Gain Insights into Your Revenue Stream by SAP America, Inc. February 2009 - (Free Research) This CustomerCentric Selling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are your online customers struggling?  Learn how to increase satisfaction and drive revenues by Tealeaf September 2011 - (Free Research) Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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