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Recessionary Effects on Network Services Spending Among Consumers, Worldwide: A Report on Consumer Spending Priorities in 2009 and Targets for Cost Reduction by Alcatel-Lucent October 15, 2009 - (Free Research) Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bitpipe Research Guide: EAI and Web Services by Bitpipe November 30, 2006 - (Free Research) Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises. (RESOURCE CENTER) GO TO

Penetration Testing: Performing an IT Security MRI by Core Security Technologies January 27, 2010 - (Free Research) In this webcast, prominent health care industry CISO Larry Whiteside of the Visiting Nurse Service of New York will share his methods for creating proactive IT security and vulnerability management best practices to help maximize internal resources and minimize risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Security SaaS: The Next Generation of Web Security by Webroot Software, Inc. April 14, 2008 - (Free Research) This paper outlines Web security solutions that focus on increasing overall security effectiveness and reducing the burden on IT departments. It describes the challenges facing many SMB environments and identifies critical elements that make for lower-cost and easier-to-manage solutions. The paper highlights Webroot's SaaS security offering. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC May 2008 - (Free Research) Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Home Is Where The Money Is by inContact January 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Learning from BPM Leaders by SAP America, Inc. June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing Field Forces on Smartphones by BlackBerry August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bloor Research - Data Integration Platforms Market Update by Talend February 2009 - (Free Research) Talend is an open source provider of data integration products, it has a business model and organisation that more closely resembles that of a conventional software vendor, while still leveraging the open source model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tech Horizons: ASG's metaCMDB, The Technology That Rocks by ASG Software Solutions July 2009 - (Free Research) Read this paper to learn the challenging business climate is an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Perceived costs or costly decisions? Learn the right way to leverage value from SAP® for Business Intelligence and Performance Management by IBM December 2009 - (Free Research) This webcast, featuring Nucleus Research, uncovers research findings from analyzing numerous deployments in business intelligence and performance management within an SAP environment. Discover why many companies are turning to one specific vendor for the benefits it provides over SAP NetWeaver Business Warehouse. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations by Hewlett-Packard Company February 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Virtualization Control with Intelligent Service Automation by UC4 Software, Inc February 2010 - (Free Research) Do all your vendors, platforms, and virtual machines add up to a manual scripting nightmare? Not if you have the know-how and technology to integrate it all. Read this white paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc. December 2009 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bloor InDetail: Talend Open Studio - an independent analyst review by Talend February 2009 - (Free Research) Talend is an open source provider of data integration products or, in traditional parlance, ETL (extract, transform and load), although the product also supports an ELT approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media) by IntelliResponse February 2010 - (Free Research) Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Q&A on Batch Tuning - Reduce CPU and Run-Time by Expanding the Practice to the Enterprise by Software Engineering of America, Inc. February 2010 - (Free Research) Listen to this podcast Q&A session to learn how batch tuning can enable your organization to reduce their required computing resources and run-time, ultimately saving money. Learn how to significantly gain insight into how you can improve the results of your batch tuning initiative by changing the traditional approach to batch tuning projects. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Data Quality and Cost Reduction by DataFlux Corporation January 2010 - (Free Research) This paper reviews aspects of cost reduction and examines some typical financial accounting expense categories. This paper also looks at how data quality services can be applied in those examples to reduce expenses, and examines the potential for applying data quality management as a way to manage and reduce organizational expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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