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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 16, 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Bloor InDetail: Talend Open Studio - an independent analyst review by Talend February 10, 2009 - (Free Research) Talend is an open source provider of data integration products or, in traditional parlance, ETL (extract, transform and load), although the product also supports an ELT approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives by Vovici October 20, 2009 - (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Security SaaS: The Next Generation of Web Security by Webroot Software, Inc. April 14, 2008 - (Free Research) This paper outlines Web security solutions that focus on increasing overall security effectiveness and reducing the burden on IT departments. It describes the challenges facing many SMB environments and identifies critical elements that make for lower-cost and easier-to-manage solutions. The paper highlights Webroot's SaaS security offering. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft April 14, 2008 - (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters February 12, 2009 - (Free Research) Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Spam, Spammers, and Spam Control by Trend Micro GmbH March 06, 2009 - (Free Research) This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage by SAS Institute Inc. August 20, 2009 - (Free Research) This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

BusinessWeek Research: Talent Management - The New Business Imperative by SAP America Inc August 2007 - (Free Research) Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Audio Conferencing by Citrix Online September 2009 - (Free Research) This Wainhouse Research application brief explores the results of a groundbreaking survey on the next generation of audio conferencing. Get acquainted with Web-controlled audio conferencing, including business benefits, real-world impact and recommended best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed Services Delivery: From Packets to Applications by Blue Coat April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs by IBM October 2009 - (Free Research) Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions by Global Knowledge September 2009 - (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP Software for Manufacturers - SearchManufacturingERP.com Product Directory 2009 Edition by SearchManufacturingERP January 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Partitioning with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) Read this white paper to learn about the latest partitioning techniques, enhanced scalability, and extended manageability capabilities available in Oracle Database 11g Release 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Data Guard with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Compression with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) Read this white paper to learn more about how Oracle Advanced Compression can help you reduce the disk space and costs of managing large data volumes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eco-sustainable wireless service: Opening new markets through cost-effective, alternative energy wireless base stations by Alcatel-Lucent October 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Sneak Peak at Toad® for Oracle v10 by Quest Software August 2009 - (Free Research) In this technical brief, you'll learn about the powerful new features and enhancements that help you work smarter and faster – regardless of your role. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Going Lean and Green: SaaS Document Process Automation by Esker Inc. July 2009 - (Free Research) Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming Customer Service into a Strategic Asset by Microsoft February 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft March 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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