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Double-Take Software Case Study: Matrix Group by Double-Take Software UK
October 22, 2009 - (Free Research) Matrix Group, a privately owned financial services business, was looking to implement a full disaster recovery and continuity strategy. Read this case study to learn how Matrix Group worked with Double-Take Software to create a highly resilient, reliable and predictable IT system.
IBM CloudBurst™: Making Rain in an Economic Dry Spell by IBM
September 08, 2009 - (Free Research) A complement to your existing IT infrastructure, IBM CloudBurst™ includes hardware, software and services, and provides secure, reliable, private cloud computing. Fit-for-purpose and self-contained, IBM CloudBurst dramatically reduces capital and operational costs, accelerating investment payback. Read on to learn more . . .
Simplifying the IT Environment for Better Productivity by IBM
June 25, 2009 - (Free Research) CloudBurst is a ready to go system complete with software, platform, and the services to make you productive immediately. This tightly integrated system encompasses your networking fabric, storage fabric and compute fabric complete with service management.
CloudBurst Technical Demonstration by IBM
September 08, 2009 - (Free Research) The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.
CloudBurst Marketing Demo by IBM
September 08, 2009 - (Free Research) IBM CloudBurst is a quick-start to cloud computing. Simply roll it into your data center to quickly see the benefits of cloud computing.
Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Remote Backup for SMBs by 3X Systems
October 16, 2009 - (Free Research) In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup.
Distributed IT Infrastructures: Alternative Approaches by VM6 Software
October 27, 2009 - (Free Research) This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Merging Backup and Disaster Recovery (DR) Processes by FalconStor Software
June 16, 2009 - (Free Research) This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
NetBackup Architecture Overview by Symantec Corporation
December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup architecture to help customers understand which components are required in a data protection solution.
Innovative Tactics to Improve Your Channel Business by Dell, Inc.
September 2009 - (Free Research) Attend our free virtual trade show "Innovative tactics to improve your Channel business," with your partners at Dell, Microsoft, and Intel along with technology and Channel industry experts Zeus Kerravala and Heather Clancy.
Mastering Disaster Recovery for Mid-Sized Organizations by Zenith Infotech
October 2009 - (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.
Managing Your Security Has Never Been So Easy by Panda Security
September 2009 - (Free Research) This demonstration examines the features and benefits of Panda’s Managed Office Protection, a security solution for PCs and servers based on the concept of Software as a Service. Learn how this approach lets companies focus on their core business, freeing them from the management tasks and operating costs associated with traditional solutions.
Online Backup FAQ by i365, A Seagate Company
October 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
ESG Videocast: Server Online Backup Cloud-Based Data Protection by Iron Mountain Digital
September 2009 - (Free Research) Online backup is a growing trend for small and medium-sized companies or remote and branch offices of larger organizations. Please join Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group, for an interview with Jonathon Meltzer, Iron Mountain on how Iron Mountain protects data.
Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft
April 2009 - (Free Research) To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year.
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