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Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com
May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
5 Ways ERP Can Help You Implement Lean by Epicor Software Corporation
April 01, 2007 - (Free Research) Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.
Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
How Analytics Bring Organizations Closer to Their Customers by IBM
April 19, 2012 - (Free Research) Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 18, 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
Working With Open Source Companies by FuseSource
November 14, 2007 - (Free Research) This paper discusses several key differences between closed and open source software vendor management, providing advice for managing your deployments and investments in open source technologies.
CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.
February 14, 2011 - (Free Research) Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Amplify Customer Understanding with ERP Solutions by Advent Global Solutions Inc.
March 14, 2012 - (Free Research) Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.
Guide to Successful IT Business Services
by Hewlett-Packard Company
December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
Cloud Security: Access Management & Privileged Account Control for the Cloud by FoxT
May 09, 2012 - (Free Research) While cloud computing has gained increasing popularity, the concerns about user access and privilege accounts are still often left to be addressed. In this resource, uncover an approach to help tackle these challenges and proactively enforce access policies to control privileged accounts in the cloud.
Keep Your Customer Retention High with Transaction Integrity
by Iron Mountain
March 14, 2012 - (Free Research) Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.
Top considerations for implementing SaaS ERP by Plex Systems
April 09, 2012 - (Free Research) Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.
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