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Becoming Value-driven: Focusing on What Matters Most by IBM
August 20, 2008 - (Free Research) This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Must Read: New Issue of Intel Premier IT Magazine by Intel Corporation
June 30, 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
RFID Basics for Retailers by Intermec
March 04, 2009 - (Free Research) This white paper illuminates RFID by providing an overview of RFID technology; describing the current status of relevant RFID standards initiatives; illustrating how RFID can be integrated to enhance existing wireless LAN, bar code and mobile computing systems; and providing guidance for selecting and planning RFID pilots and implementations.
BridgeTrak Version 8.0 - Help Desk Ticket tracking by ScriptLogic Corporation
April 10, 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business.
Nucleus Research: Force.com Drives Faster Development by Salesforce.com
May 13, 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments.
Developing A Universal Approach To Cleansing Customer And Product Data by SAP America Inc
June 02, 2009 - (Free Research) Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation
March 2009 - (Free Research) Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution.
The CIO's Guide to BI Tools and Strategies by Tableau Software
June 2009 - (Free Research) Business intelligence is more important now than ever, largely because it can help identify business inefficiencies and drive business results and new revenue - all critical in an economic downturn. Read this guide to learn about the latest trends in business intelligence, and the strategies and tools that will lead to a successful BI project.
A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems
June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Info Support: Responding Faster to Customers by Dell and Microsoft
June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
The Future of the Business Analyst by IBM
March 2009 - (Free Research) Join Ashok Reddy, a Director of Product Delivery Organization at IBM Rational, to examine the changing role of business analyst at IBM and discuss how this pivotal role is helping to drive more effective product and project delivery and keeping teams aligned to the business outcomes.
Dealing with Specific Types of Difficult People by Global Knowledge
October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it.
Best Practices of the Best-Run Sales Organizations by SAP America Inc
June 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Improving Intercompany Reconciliation For A Faster Close: Driving Financial Excellence by SAP America Inc
June 2009 - (Free Research) What's arguably the single greatest barrier to the fast close has remained constant - the completion of the intercompany reconciliation process. This paper examines the issues behind intercompany reconciliation and outlines how companies can make impressive progress when they employ software solutions such as those from SAP Business Objects
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