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Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) by SERENA Software, Inc.
April 03, 2012 - (Free Research) This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
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Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye? by SERENA Software, Inc.
May 01, 2012 - (Free Research) <p>Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.</p>
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Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.
November 09, 2011 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.
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What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
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CSC CloudMail for VMware Zimbra Introduction: An interview with CSC Senior Product Manager Mike Whalen by CSC
January 27, 2012 - (Free Research) In this demo, hear Mike Whalen, Senior Product Manager, introduce CSC CloudMail for VMware Zimbra. Discover how this email as a service can help your organization reduce costs up to 50% compared to an on-premise deployment. Explore key topics such as benefits of migrating your email to the cloud, exciting developments, and more.
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
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vCenter Operations: Enabling Administrators to Morph into Managers by Leveraging Real-time Analytics and Automation by Dell and VMware
March 01, 2011 - (Free Research) <p>Discover how VMware's newest software enables your business to leverage new maangement tools designed for the dynamic virtual world. Traditional techniques of infastructure management simply can't keep up, so stay one step ahead and uncover the benefits vCenter Operations promises to bring.</p>
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Ensure end-to-end visibility to meet network demands in virtual environments

 by Cisco Systems, Inc.
March 16, 2012 - (Free Research) Network managers are constantly looking for a solution that provides end-to-end network and application visibility in order to offer a premium experience to their users. Learn about a product that can help you in this resource.
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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
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Accelerating the Cloud by Riverbed Technology, Inc.
May 2011 - (Free Research) There are numerous challenges with the cloud approach that may prevent organizations from succeeding with cloud initiatives. It's hard to know what approach is best for your organization- Public cloud or private cloud? And what other aspects should you keep in mind? Check out this white paper to learn more.
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Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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Streamline IT Management to Improve Business Processes by CA Technologies.
April 2012 - (Free Research) Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.
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The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company
September 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
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E-Guide: Durable Data Protection: Covering the right risks & defending from hidden threats by CommVault Systems, Inc.
September 2011 - (Free Research) Your company needs to think about the likelihood and impact of various risks and the kinds of "coverage" you need. This E-Guide can help you with just that by outlining various types of data loss and availability risks that require data protection and how to protect your data from hidden threats.
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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
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Words and Numbers: Converging better case files and analysis by IBM
March 2012 - (Free Research) Find out how IBM Case Manager and IBM Content Analytics can help public sector organizations more effectively manage case files and how government workers can do more work in a shorter period of time.
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Hosting vs. In-House Implementation of Exchange 2010: It’s Decision Time by Dell, Inc. and Intel
April 2011 - (Free Research) The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets.
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Complete Lifecycle Management for Voice & Video to Enable a Rich Collaborative Experience by Cisco Systems, Inc.
January 2012 - (Free Research) Learn about a product that can help you with voice and video management to enable a rich collaborative experience for all of your users.
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3 Steps to Securing Private Data in the Public Cloud by Sophos, Inc.
May 2012 - (Free Research) Public cloud storage services enable users to easily share and store data, but they also introduce new security challenges that often clash with exiting IT policies. In this webcast, learn how IT managers can help their users manage access to the public cloud without placing your data or business at risk. 
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Strategy Guide to Converged Infrastructure in Retail by HP & Intel
October 2011 - (Free Research) Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.
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How End-to-End Visibility Improves User Experience and Application Performance by Cisco Systems, Inc.
February 2012 - (Free Research) Discover how network visibility is the key to monitoring the health and behavior of your network, allowing you to ensure an optimal end-user experience.
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Presentation Transcript: Virtualization 101 - Part 5 Disaster Recovery by Dell and VMware
December 2009 - (Free Research) In this presentation transcript, learn how to implement a cost-effective, efficient disaster recovery (DR) plan with virtualization. Discover 4 different DR methods that work with virtualization to help prevent future disasters. Learn how to plan for DR by defining requirements and assigning application inventory to service levels.
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Dell Advanced Infrastructure Manager (AIM) Overview by Dell, Inc. and Intel
April 2012 - (Free Research) If business infrastructures are not optimised for efficiency, it is difficult for them to respond quickly to new conditions or support virtualisation and cloud computing. This video describes a management system that can help you successfully adapt to changing requirements and position yourself to reap the benefits of emerging IT models.
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