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Your search for keyword: On-line Communication returned 407 results.
 
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.
October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
(EBOOK) VIEW ABSTRACT | GO TO

Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
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A Business Guide to MPLS IP VPN Migration: Five Critical Factors by XO Communications
April 30, 2012 - (Free Research) <p>Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Considerations for MPLS IP-VPN Success by XO Communications
April 30, 2012 - (Free Research) <p>Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more!</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Complete Collaboration: Hosted, Fully Managed UC Solution by Sprint
May 18, 2012 - (Free Research) This video describes how to deliver unified communications (UC) quickly, easily, and to virtually any users in any location with a comprehensive, hosted, fully managed UC solution.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hardware Load Balancing for Optimal Microsoft Exchange Server 2010 Performance by F5 Networks
February 14, 2012 - (Free Research) Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting the Most out of the Cloud - How IaaS and an MPLS-based Network Go Hand-in-Hand by MegaPath Inc.
December 30, 2011 - (Free Research) <p>Uncover the benefits of an MPLS-based network and why one must be an integral part of your cloud strategy. Learn why this technology can help you prepare for future demands and get the most out of your cloud venture.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Avaya Collaborative Cloud by Avaya
March 30, 2012 - (Free Research) The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introducing Avaya Collaborative Cloud by Avaya
April 30, 2012 - (Free Research) This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability by Juniper Networks, Inc.
April 23, 2012 - (Free Research) Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose a Managed Network Services Provider by MegaPath Inc.
May 22, 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Accurately Detect and Correct Packet Loss by Silver Peak
December 31, 2010 - (Free Research) <p>This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The connected enterprise: Leveraging cloud services for branch office integration by NWN Corporation
May 21, 2012 - (Free Research) This SearchUnifiedCommunications.com E-Guide explores the benefits and challenges of unified communications (UC) virtualization and uncovers how to tackle virtual UC and VDI for your distributed enterprise.
(EGUIDE) VIEW ABSTRACT | GO TO

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