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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
10 Essential Security Policies by Global Knowledge
May 12, 2010 - (Free Research) Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order).
How to tackle information access policy management by ComputerWeekly.com
November 09, 2010 - (Free Research) The Jericho Forum has been described in a crude way as ‘those people who want to get rid offirewalls’. That’s not strictly accurate – Jericho believes that protection should be appliedclose to data (JFC#1, JFC#9)1, and that firewalls should just be ‘quality of serviceseparators’.
Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.
March 28, 2012 - (Free Research) Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.
E-Guide: Expert guide to secure your Active Directory by Dell and Microsoft
November 16, 2011 - (Free Research) This expert e-guide from SearchWindowsServer.com offers advice for planning and designing an effective security strategy. Find out why it is important to also secure Group Policy settings and learn how managed service accounts boost server security in R2.
Automating Disaster Recovery with Virtualization by Dell, Inc.
April 18, 2012 - (Free Research) This expert webcast explores best practices for implementing a disaster recovery strategy in your virtual environment, taking advantage of DR tools, and setting processes and policies. Watch now to learn more.
Manage identities and access for continuous compliance and reduced risk by IBM
April 27, 2012 - (Free Research) With ever-changing user populations, access points and applications, advancements in computing and stringent compliance requirements, identity and access management (IAM) has become more complex than ever. In this paper, explore how to improve visibility and control to protect assets and ensure you provide the right access to the right people.
10 Mobile Security Requirements for the BYOD Enterprise by Accellion, Inc.
March 30, 2012 - (Free Research) This asset explains why organizations should search beyond Mobile Device Management (MDM) policies in the workplace and implement a Mobile Content Management solution to help keep users, devices, and – most importantly – corporate data secure.
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