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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com December 15, 2010 - (Free Research) Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESX versus ESXi by Global Knowledge November 2010 - (Free Research) This paper outlines the differences in features between ESX and ESXi and the architectural differences. It also discusses methods to manage both and how to modify existing scripts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualizing Your Cisco Unified Communications with Cisco UCS by Global Knowledge April 2011 - (Free Research) This white paper highlights the advantages of virtualizing your Cisco Unified Communications using the Cisco Unified Computing System (UCS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Deliver the New Workspace Solution, Unifying Virtual Desktop, Voice and Video by Cisco Systems, Inc. December 2011 - (Free Research) Take a look at this informative slideshow to learn how about a new desktop virtualization solution provides flexible, secure and uncompromised services while unifying your voice, video, and virtual desktops. (VIDEO) VIEW ABSTRACT | GO TO

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of NAM-3 by Cisco Systems, Inc. January 2012 - (Free Research) Access today’s product overview to learn about the advantages of Cat6500 Series Cisco Prime NAM-3, a next-generation integrated service module. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge March 2009 - (Free Research) Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime NAM Everywhere by Cisco Systems, Inc. January 2012 - (Free Research) Learn how you can overcome the challenges presented when IT transformation takes place. Ease manageability and enable quick access to network information with a solution that gives you end-to-end network visibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started with Master Data Services by Global Knowledge February 2011 - (Free Research) This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's New in Collaboration Manager 1.1 by Cisco Systems, Inc. January 2012 - (Free Research) Access this product overview to learn more about Cisco Prime Collaboration Manager which can help optimize the delivery efficiency, reduce operational costs of video collaboration services and provide an optimal end-user experience. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Simplifying Network Management with Enterasys: Reducing the complexity and cost of network management with OneFabric™ by Enterasys November 2011 - (Free Research) Traditional network architectures often cannot effectively support the business because they fail to meet the requirements needed. Review traditional architectures used in businesses today and see a new unified architecture that can bring existing IT fabrics into a single end-to-end network fabric. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc. January 2012 - (Free Research) Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Customer Video - ABD Insurance Group by Riverbed Technology, Inc. January 2012 - (Free Research) When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services. (VIDEO) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Miercom Report Avaya WLAN Controller 8180 by Avaya December 2011 - (Free Research) This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. (TEST RESULTS) VIEW ABSTRACT | GO TO

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