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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc. January 04, 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Executive Forum: Assuring Application Service Quality from Start to Finish by CA Technologies. June 10, 2011 - (Free Research) Offline testing models are becoming obsolete and meaningful metrics can only come from real-world, production environments. Organizations once solely dependent on synthetic tests are challenged to respond to this change. In this video segment, learn how to plan and deploy applications and services on time and on budget. (VIDEO) VIEW ABSTRACT | GO TO

Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

The Benefits of Investing in ITIL Advanced Certification by Global Knowledge April 15, 2011 - (Free Research) Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top benefits of automating your IT services by Hewlett-Packard Company July 05, 2011 - (Free Research) Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Optimizing your Infrastructure for Cloud Computing by Eaton Corporation February 07, 2012 - (Free Research) This resource examines some of the forces behind the adoption of cloud computing, explores how cloud architectures impact data centers and discusses best practices and technologies that can help companies collect the benefits of cloud computing without compromising uptime or overwhelming their power and cooling systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP CloudSystem Matrix Benefits of Private Cloud and Infrastructure as a Service today by Hewlett-Packard Company January 24, 2012 - (Free Research) Moving to an application-centric private cloud model can significantly streamline your IT infrastructure, allowing you to build a virtualized, highly automated environment. This white paper introduces an advanced platform for private cloud and IaaS that can optimize your infrastructure, monitor apps, and increase uptime for your cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top benefits of consolidating IT events by Hewlett-Packard Company October 25, 2011 - (Free Research) Watch this 30 minute demo to see how HP Operations Manager reduces complexity and helps you use a common approach for both physical and virtual infrastructure, identify root-cause IT problems and eliminate duplication of effort. Understand the impact of IT issues on your business services and applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The business benefits of switching to mobile TV by ComputerWeekly.com November 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com December 2010 - (Free Research) Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+ Quocirca: Reaping the benefits of an enterprise output management strategy by ComputerWeekly.com October 2010 - (Free Research) More and more enterprises are recognising the value of optimising their printing infrastructure through device consolidation, proactive monitoring and ongoing management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Cloud-Based Integration-Ready Modules by NTR Global October 2011 - (Free Research) Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Benefits of an Integrated Solution by Centennial-Software July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CW+: Analyst's take: The benefits of IBM Cognos software for independent software vendors by ComputerWeekly.com January 2011 - (Free Research) ISVs that choose to embed IBM Cognos software are able to sell additional features and functionality, as well as increase win rates, average deal sizes, and overall revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A holistic view of customer analytics for maximizing selling opportunities by Infor CRM January 2012 - (Free Research) This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

HP Advanced Information Services For the Vertica Analytics Platform by Hewlett-Packard Limited January 2012 - (Free Research) This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSC CloudMail for VMware Zimbra Introduction: An interview with CSC Senior Product Manager Mike Whalen by CSC January 2012 - (Free Research) In this webcast, hear Mike Whalen, Senior Product Manager, introduce CSC CloudMail for VMware Zimbra. Discover how this email as a service can help your organization reduce costs up to 50% compared to an on-premise deployment. Explore key topics such as benefits of migrating your email to the cloud, exciting developments, and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Clinical Workflows with VMware View and Cisco VXI by VMware, Inc. July 2011 - (Free Research) This white paper outlines the benefits of adopting a virtual desktop infrastructure for healthcare delivery, and goes beyond the usual IT-centric discussion about CapEx and OpEx reductions to explore the ways in which VDI improves clinical workflow at the actual point of care, where it matters most. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-Generation Intelligent STORAGE for Virtualization by Dell, Inc. November 2011 - (Free Research) Organizations today need a next-generation storage platform designed from the ground up to address the needs of today’s virtualized data centers. This technology brief examines the high-value capabilities built into Dell EqualLogic storage solutions and explores the benefits they deliver. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA and Business Processes: Making the Connection by Oracle Corporation February 2010 - (Free Research) Read this paper for a discussion of SOA Suite 11g, a family of products that take SOA to a new level and correct some of the problems caused by the very combination of components and multiplication of languages that make SOA a flexible, agile system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Private Clouds for SMBs: Building the Business Case by Dell and VMware October 2010 - (Free Research) This paper examines the different types of cloud services available, the potential benefits of private clouds for SMBs, specific solutions for companies building private clouds and much more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc. January 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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