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Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.
May 22, 2012 - (Free Research) This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more.
Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 20, 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Mind the Gap: What is an ITIL Gap Analysis? by Global Knowledge
April 13, 2012 - (Free Research) Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
The Department of Defense and Open Source Software by Oracle Corporation
January 01, 2010 - (Free Research) This white paper looks at the pros and cons of open-source software and helps organizations understand how to build a business case that is based on cost, schedule, performance and risks across the entire program lifecycle not just up-front program inception costs and considerations.
The Department of Defense and Open Source Software by Oracle Corporation
January 01, 2008 - (Free Research) This white paper looks at the pros and cons of open-source software and helps organizations understand how to build a business case that is based on cost, schedule, performance and risks across the entire program lifecycle not just up-front program inception costs and considerations.
When Evaluating e-Sourcing Solutions, Consider On Demand (SAP Insider Article) by SAP America, Inc.
December 31, 2009 - (Free Research) Between 25% and 50% of most companies’ revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to pinpoint spend categories and select qualified suppliers allows organizations to reduce expenses and positively impact the bottom line.
MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Company
December 22, 2011 - (Free Research) In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
SearchSAP.com E-Guide: Implementing SAP Business ByDesign by SAP America, Inc.
May 09, 2012 - (Free Research) <div>
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<p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p>
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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com
May 08, 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
HP Business Service Management by Hewlett-Packard Company
February 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
Trust and security in the cloud by ComputerWeekly.com
February 2011 - (Free Research) This study from analyst Freeform Dynamics gives guidance on security for organisations considering Software as a service.
Applied Desktop Virtualisation by ComputerWeekly.com
January 2011 - (Free Research) This analyst report from Freeform Dynamics gives helpful advice for companies embarking on Desktop Virtualisation projects.
The impact of Cloud on IT by ComputerWeekly.com
July 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.
Software Licensing and Subscription by ComputerWeekly.com
August 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.
2011–2012 IT Budget Benchmarks by ComputerWeekly.com
November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending, staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.
Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.
February 2006 - (Free Research) Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers.
ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
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