Customer Service (General) | Customer Interaction Management | Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Web Content Management and Publishing | Business Intelligence Solutions | Customer Information Management/ Customer Databases | Content Delivery Networks/ Web Application Acceleration | Grid/ Utility Computing | Marketing Management

Search Results		1 - 25 of 282 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Nota Fiscal Compliance in Brazil : On Demand Service Lowers Risk and Costs by Crossgate February 23, 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Complying with Brazil’s Nota Fiscal Electronica (NF-e) by Crossgate February 23, 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Product Guide: Clickability Infrastructure as a Service by Clickability, Inc. March 2010 - (Free Research) Read this paper to learn how Clickability’s Cloud Infrastructure delivers infrastructure to power your critical Web presence and manage your content. With redundant, active/active datacenters, Clickability’s Cloud Infrastructure is more robust, resilient, reliable and secure than what most companies are able to build on their own. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle ONE - News for Midsize Organizations: Q4 by Oracle Corporation February 2010 - (Free Research) Many studies show it costs five times more to win a new customer than to retain an existing one. In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with you. (EBOOK) VIEW ABSTRACT | GO TO

Innovative Marketing Strategies for Individual and Personal Lines Insurers by Infor CRM July 2009 - (Free Research) In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Layered Tech sees 22% performance increase by building new infrastructure using Dell servers that takes managed hosting and cloud services to a new level by Dell, Inc. and Intel September 2009 - (Free Research) When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint E-Zine - Volume 18: Tips and Tricks for Electronic Content Management by SearchWinIT February 2010 - (Free Research) Organizations with growing volumes of data are using the Enterprise Content Management capabilities in SharePoint to gain a strategic advantage. Find out how to get the most out of SharePoint's ECM functionality to take your organization to the next level. (EZINE) VIEW ABSTRACT | GO TO

Optimizing Performance of Business-Critical Web Applications by CA April 2009 - (Free Research) Adopting an effective application performance management strategy is a critical step in managing complex Web revenue and generating mission critical applications to deliver a high-quality end-user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Lucene/Solr : A Manager’s Guide to Real World Open Source Search Applications by Lucid Imagination February 2010 - (Free Research) In today’s information - driven environment, search is a critical solution to problems when it slashes the time and effort separating end users from the data they value. Search spans the range of business models and use cases. This paper provides an overview of both the requirements and the opportunities for search applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Zappos & APM Best Practices: How an eCommerce Leader Drives Revenue and a "WOW" Customer Experience with dynaTrace by dynaTrace software, Inc. February 2010 - (Free Research) Zappos has become a billion dollar e-commerce leader not by just selling shoes, but by also re-writing many of the rules binding traditional corporate culture. They view their unique culture as the key driver of their extraordinary success - and at Zappos’ Core Value #1 is "Deliver WOW through service." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Loading and Analyzing Web Data: Considerations and Recommendations by Talend January 2010 - (Free Research) In any industry, businesses must have a deep understanding of customers, suppliers or mobile traffic to better serve them. This requires sophisticated data analysis and reporting capable of analyzing large volumes of data. Read this paper to learn about Talend and its powerful capabilities to support the loading and analysis of web data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by JasperSoft March 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc. March 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management: Why SaaS Matters and Why You Should Care by Clickability, Inc. March 2010 - (Free Research) With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management Ecosystems: Making Disconnected Technologies Play Nice Together by Clickability, Inc. March 2010 - (Free Research) This whitepaper reviews different levels of technology-integration capabilities and the required processes to achieve successful outcomes. You will also learn the necessary requirements in a WCM platform that allow the freedom to choose a simple high-level integration or a deeper system level integration, depending on your specific use case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp. February 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: Fight Web-based Malware with Web Security Gateways: A New Breed of Integrated Technology by SonicWALL February 2010 - (Free Research) In this expert E-Guide, take a closer look at how Web security gateways work to provide comprehensive network protection against damaging and often automated threats. (EGUIDE) VIEW ABSTRACT | GO TO

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Populate Your CMDB in Four Steps by ASG Software Solutions February 2010 - (Free Research) For organizations that start small, and do it right, the gains achieved with their initial CMDB population will serve as a foundation for optimal data management results in other departments and other service areas. Read this paper to learn how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business-Critical Benefits of Workload Automation Solutions by ASG Software Solutions February 2010 - (Free Research) Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 282 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.