IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Network Management | Data Center Management | Application Management and Maintenance | Availability, Performance and Problem Management | Networks | Enterprise Systems Management | Enterprise Resource Planning (ERP) | Wireless Technologies and Mobile Computing

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Top 10 Web Trends in 2009 by Blue Coat May 14, 2009 - (Free Research) Read this solution brief to discover the top ten web trends for 2009 and how they may affect your enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Mainview: Controlling Mainframe Operating Costs While Maintaining Service Levels by BMC Software, Inc. April 17, 2009 - (Free Research) Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Developers How to Strategy (Perspective) on Integrating Open Source BI by Jaspersoft March 18, 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Economics: Streamlining Application Performance Management with Extended Visibility and Virtualization by CA May 04, 2009 - (Free Research) The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DDoS Mitigation - Best Practices for a Rapidly Changing Threat Landscape by VeriSign® EMEA February 22, 2010 - (Free Research) Drawing on this success and hands-on engagements with customers in a range of industries, VeriSign has identified a set of best practices that enables organizations to keep pace with distributed denial of service (DDoS) attacks while minimizing impact on business operations. This paper describes these practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Microsoft Active Directory to Address Payment Card Industry (PCI) Data Security Standard Requirements in Heterogeneous Environments by Centrify Corporation February 18, 2010 - (Free Research) This white paper examines the business and technical case for centralizing administration in Microsoft’s Active Directory, using Centrify’s DirectControl and DirectAudit. Combined, Active Directory, DirectControl and DirectAudit provide a comprehensive solution to address specific PCI DSS requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Carrier Ethernet on Service Providers by Dorado Software September 21, 2009 - (Free Research) Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce the Pain of ERP Upgrades with Better Planning by SAP America, Inc. June 01, 2007 - (Free Research) This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry by Infor CRM July 22, 2009 - (Free Research) In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Building Your Pattern-Based Strategies by FICO December 24, 2009 - (Free Research) In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company October 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Cloud Computing Helps Finance Leaders Achieve Greater ROI for Their Companies by Intacct Corporation March 2010 - (Free Research) In this webcast you'll hear from Frank Colich, vice president of finance with 3TIER, on how his company reduced its financial close time by five days. And Intacct CFO Marc Linden discusses how cloud applications can simplify and streamline any organization. Watch this webcast to learn more about how cloud computing helps gain more ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America, Inc. June 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Intel® Xeon® Processors and Windows Server® 2008 R2 for Business-Critical Applications by Dell, Inc. and Intel December 2009 - (Free Research) The combination of an Intel Xeon processor and a Windows® operating system is an industry standard, proven platform for running business-critical applications, and many companies are making the switch. Read this paper to learn about the benefits of Intel® Xeon® Processors and Windows Server® 2008 R2 for Business-Critical Applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide: Cloud Computing - Expert Tips for Management, Networking and More by BMC Software, Inc. February 2010 - (Free Research) Cloud infrastructure services are expected to grow significantly in the coming year, making it critical for IT pros to understand how to effectively implement and maintain cloud technology. In this expert E-Guide, you will learn how to leverage and manage cloud services, while delivering effective networking for your cloud infrastructure. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

WhatsUp Gold v14.1 with Plug-ins – Free 30 day Trial! by Ipswitch WhatsUp Gold January 2010 - (Free Research) WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Optimize SAP NetWeaver BW Systems with Nearline Storage: Efficient Information Lifecycle Management to Maximize Performance and Lower Costs by Dolphin Corporation March 2010 - (Free Research) Rising data and query volumes take a toll on data warehouse hardware, software and administration. To maintain service levels, IT must perform constant tweaking or commit more of the IT budget to adding more storage. Read this paper to find out how SAP NetWeaver BW optimizes for both cost and performance, while reducing the administrative load. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-Generation Disaster Recovery and Availability Technologies for IBM Power Systems by Vision Solutions September 2009 - (Free Research) This white paper reviews the technology spectrum available for IBM i and AIX environments, including the latest, next-generation solutions, with a goal of preparing IT professionals to evaluate and adopt those most effective and appropriate for their organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Storage Management Solutions for z/OS Mainframes Contain Costs, Optimize Resources by CA February 2010 - (Free Research) Read this paper for a discussion of how CA Storage Management Solutions for z/OS Mainframes manage data, information and its supporting infrastructure simply and efficiently, enabling companies to align information to ever-changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Owens & Minor Migrates Off Mainframe to Windows to Enhance Customer Service, Improve Flexibility, and Drive Innovation by Micro Focus, Ltd December 2009 - (Free Research) Owens & Minor needed to modernize its existing, business-critical enterprise systems while retaining unique business logic. Maintaining the competitive advantage embedded in this business logic while reducing costs to enable re-investment in customer-led improvements was imperative. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Eco-sustainable wireless service: Opening new markets through cost-effective, alternative energy wireless base stations by Alcatel-Lucent October 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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