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How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Building Partnerships Between Network Providers by Alcatel-Lucent October 02, 2009 - (Free Research) Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. But energizing such an ecosystem takes careful planning. This podcast discusses the lessons learned in the market for working well with application developers, and best practices for network providers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation April 03, 2008 - (Free Research) There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems September 09, 2009 - (Free Research) This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America Inc June 01, 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc. June 2009 - (Free Research) The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agile Eval Guide by IBM November 2009 - (Free Research) IBM Rational® software has helped thousands of companies worldwide improve their agility with software best practices, tools and services. This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Future-Proof Your Compliance Program by IBM July 2009 - (Free Research) The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program. (VIDEO) VIEW ABSTRACT | GO TO

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel September 2009 - (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Reduce Your Server Footprint with SQL Server 2008 -- Rely on SQL Server 2008 to Consolidate Database Servers by Dell, Inc. and Intel September 2009 - (Free Research) With its new unified management and auditing tools, SQL Server 2008 makes it easier to manage multiple instances on fewer servers. And by hosting these instances on Dell PowerEdge Servers powered by multi-core processors, you can guarantee the best levels of availability, as well as ensure the best possible performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software October 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Power of Automation: The EDS Story by Hewlett-Packard Company September 2009 - (Free Research) It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Resiliency for a Smarter Planet: New, Affordable Ways to Ensure IBM Power Systems Availability by Vision Solutions March 2009 - (Free Research) Do you have the right technologies to compete in today's economic times? IBM's Dynamic Infrastructure™ initiative combined with Resilience 2.0 technologies from Vision Solutions deliver a secure, virtualized, energy efficient, and highly resilient IT environment for businesses of any size. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. October 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Event Monitoring for IBM System i/i-series/AS400 Systems by SecureWorks November 2009 - (Free Research) The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Lifecycle Management (ALM) software solutions for green IT by IBM February 2009 - (Free Research) This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation January 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint E-zine Volume 13: Nailing Down SharePoint Service-Level Agreements by SearchWinIT August 2009 - (Free Research) Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal. (EZINE) VIEW ABSTRACT | GO TO

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