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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Windows Azure Storage: A Highly Available Cloud Storage Service with Strong Consistency by Microsoft
November 17, 2011 - (Free Research) View this helpful video to get an introduction to the architecture and data abstraction capabilities of Windows Azure Storage (WAS), a highly scalable and accessible cloud storage service. 
(VIDEO) VIEW ABSTRACT | GO TO

Offsite Tape Vaulting: Secure, Offsite Data Backup and Quick, Reliable Recovery by Iron Mountain
February 28, 2012 - (Free Research) Check out this brief white paper to learn about an offsite tape vaulting service that enables your organization to quickly recover your data in the event of a disaster or unplanned downtime, and also enables you to track where your backup tapes are at all times (i.e. in transit, handling/storage, etc.). Read on to learn more.
(DATA SHEET) VIEW ABSTRACT | GO TO

Tech Report: Everything you need to know about vSphere and data storage by Dell and VMware
March 05, 2010 - (Free Research) Virtualization goes beyond consolidation by maximizing IT cost savings and enabling timely delivery of highly scalable business services. Download this tech report to learn about storage enhancements that provide better performance, improved usability and easier administration.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Webinar: Mobile Applications Planning by Hewlett-Packard Limited
March 30, 2012 - (Free Research) <p>This webcast serves as a quick introduction to the services available to help you with mobility in the enterprise. Discover how these services can assist you develop your mobile strategy, write your mobility architecture, develop and deploy applications, and deliver both device and application life-cycle management. </p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com
April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.
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Best Practices for Unified Communications Migrations and Management by Quest Software
March 15, 2012 - (Free Research) There are many options when it comes to a migration: Office 365, on-premises, or a hybrid environment. In this webcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration," discusses migration strategies and best practices that can save your organization time and money in your next migration project.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Serious About Mission Critical by Dell, Inc. and Intel
June 29, 2011 - (Free Research) This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Get Serious About SOA Governance: A Five-Step Action Plan for Executives by Oracle Corporation
December 05, 2011 - (Free Research) Download this whitepaper to see why many organizations are reaping the rewards of successful service-oriented architecture (SOA) transformations and what you need to do to make yours one of them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quick Start Guide – Oracle SOA Suite 11g by Oracle Corporation
December 05, 2011 - (Free Research) By planning for problems now, you can avoid them all together. Check out this white paper, Quick Start Guide for Oracle SOA Suite 11gR1, for an extensive look at how you can properly implement an Oracle service-oriented architecture (SOA) at your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Things You Need to Know About iPad in the Enterprise by GroupLogic
February 15, 2012 - (Free Research) Discover the top 5 things you NEED to know about integrating the iPad into an enterprise environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase IT Efficiency and Reduce Costs through Effective JBoss Management by Red Hat
June 28, 2011 - (Free Research) View this webcast to learn about management strategies for ensuring proper configuration, uptime and availability for business applications and middleware environments. Continue reading to learn more about the most common middleware management challenges and how open source offers are providing cost-effective solutions to them.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: The Real Deal about Windows Server 2008 R2: Optimizing the Best New Features for SMBs by Dell and Microsoft
May 20, 2010 - (Free Research) With the release of Windows Server 2008 R2, came a number of new features.  Some of them offer more benefit to SMBs than others. In this podcast, learn about the best new features of Windows Server 2008 R2 that will have the most impact on SMBs, including BranchCache, File Classification Infrastructure and more.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

BYOD and the Wireless Revolution by Avaya
December 30, 2011 - (Free Research) BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain
March 05, 2012 - (Free Research) Check out this presentation transcript featuring insight from ESG Senior Analyst David Chapa for today's best tape vaulting practices. Find out the cost of available tape vaulting services, learn how offsite tape storage costs are determined, discover how to negotiate SLAs and whether or not to encrypt tapes before shipping them offsite.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Case Study: Gladiator Technology Reduces Its Backup Footprint By Nearly 90% by EMC Corporation
April 16, 2012 - (Free Research) Check out this case study to learn how one company reduced its backup footprint by nearly 90% after deploying a server virtualization solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Should CFOs Care About the Cloud? Because IT Sees it Differently by Host Analytics, Inc
April 13, 2012 - (Free Research) This paper discusses why CFOs should care about the cloud and how the approaches of IT and finance executives differ when it comes to cloud computing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Logica Implements High Availability Data Center with Oracle Sun by Oracle Corporation
April 06, 2012 - (Free Research) Watch this videocast to learn about an IT services company that leveraged Oracle Sun to implement a high-availability data center.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Getting Started with Master Data Services by Global Knowledge
February 24, 2011 - (Free Research) This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Network Evolution University: Next Generation Networks by SearchNetworking.com
November 09, 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

MWD Advisors, BPM Vendor Capability Comparison by Oracle Corporation
April 14, 2010 - (Free Research) Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organization's BPM needs. Read this now and learn the power of developing rule sets directly within the suite for ease of management, the breakdown of each product in the suite and the capabilities they bring and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fuse Architecture/PoC Workshop by FuseSource
February 28, 2012 - (Free Research) Read this brief paper to learn more about the workshops that Fuse Source offers when taking on Fuse integration.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Whitepaper: IT Operations Managers Must Rethink Their Approach to Private Cloud by HP & Intel
September 30, 2011 - (Free Research) Read this white paper to discover what your peers are saying about their virtualization deployment strategies and learn what their cloud plans are for the future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO's twin passions for language, tech spur industry innovations

 by Dell and VMware
May 01, 2012 - (Free Research) Access this podcast and learn how one CIO's innovative thinking lead to the creation of Video Remote Interpreting (VRI). Gain insight into what inspired the innovation, how it was created,
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Manage the Virtual, Automated Environment by Cisco Systems, Inc.
May 07, 2012 - (Free Research) SearchNetworking.com’s E-Guide on the new era of network management explores the challenges involved with cloud computing and virtualization and how to prevent and control VM sprawl.
(EGUIDE) VIEW ABSTRACT | GO TO

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