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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Effective Enterprise Java Virtualization with Oracle WebLogic Suite by Oracle Corporation
December 20, 2010 - (Free Research) This technical white paper explores in detail the technology behind a new virtualized deployment paradigm for Java EE applications, describing not only the technology behind these advances, but also the benefits and usage.
Cloud Development Digest Issue 1 by TheServerSide.com
February 23, 2012 - (Free Research) This first issue of Cloud Development Digest, geared for Java developers, features the following three articles: "Java Platform as a Service Providers Vie for Developers’ Affection," "Cloud Architecture Key to Leveraging Cloud-Based Services," and "IaaS Management Tools and Test Cycles in the Cloud."
Enrich the Decisioning of Your COBOL Applications by ILOG, an IBM Company
September 2008 - (Free Research) With ILOG JRules and ILOG Rules for COBOL, you can externalize and manage the business rules in your organization’s COBOL applications without disruption or a major development project.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Oracle WebLogic Suite 11g Technical by Oracle Corporation
July 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. Read this paper to learn more.
Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
CW+: Special Report on Oracle by ComputerWeekly.com
December 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.
Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc.
April 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p>
Distributed Caching: Why it Matters for Predictable Scalability by Oracle Corporation
December 2010 - (Free Research) This paper explains why it’s imperative for any Web-based organization to learn about the distributed caching technology and Oracle Coherence Data Grid technology to combat the increasing demand on the database.
Service-Oriented Messaging by LEGACY DO NOT USE - IBM Corporation
December 2007 - (Free Research) This Webcast explores the key elements necessary for improved SOA messaging. In this Webcast, you will examine the messaging benefits associated with JMS, HTTP, REST, SOAP, WS-Addressing, WS-ReliableMessaging, traditional message queues and intermediaries. You will how to leverage various messaging constructs during the services design process.
The Future of Apache Camel by James Strachan by FuseSource
December 2011 - (Free Research) In this video, FuseSource software fellow James Strachan tells the history of Apache Camel, it's wide adoption, and where it is headed in the future. He also introduces and demonstrates the new Fuse integrated development environment (IDE) that he created to make it even easier to use Camel.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
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