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How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge May 13, 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed VoIP: More Cost Effective Than You Think by Orange Business Services July 21, 2009 - (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vyatta - Open Routing, Firewall, VPN Software by Vyatta Inc. June 01, 2009 - (Free Research) Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using cloud computing to accelerate your UC deployment by Smoothstone IP Communications June 02, 2009 - (Free Research) In this webcast, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

MPLS+ Managed Services Podcast by Blue Coat July 08, 2009 - (Free Research) In this podcast, Agatha Poon of Yankee Analyst Group answers questions about upcoming trends and changes in WAN services. She answers questions about the important trends right now in global enterprise WAN, how the WAN landscape is changing, and how new tools are playing into the market. Listen to this podcast and find out what she has to say. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Managing the WAN to Optimize Business by Blue Coat July 01, 2007 - (Free Research) Bandwidth management is a common technique employed by IT organizations to improve quality of service over the WAN by assigning guaranteed levels of bandwidth and prioritizing traffic to improve application performance. To be effective, bandwidth management must be perfectly aligned with business policies and priorities. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scraping, Denial of Service, and Brute Force Attacks! Oh My!: Identifying And Controlling Automated Clients by Breach Security July 06, 2009 - (Free Research) The purpose of this whitepaper is to outline how Breach Security products can help to not only identify automated clients accessing your site, but to also take appropriate countermeasures to enforce a desired rate-limit threshold. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Outbound Email And Data Loss Prevention In Today's Enterprise, 2009 by Proofpoint, Inc. August 11, 2009 - (Free Research) The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of legal, financial and regulatory risks associated with outbound email. This report summarizes the findings of Proofpoint's sixth annual survey of enterprise attitudes about outbound email, content security and data protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft January 01, 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Resource Center: Webroot Security Services -- Web, Email, Archiving, Endpoint by Webroot Software, Inc. November 05, 2009 - (Free Research) Webroot Security Software-as-a-Service provides on-demand web, email, and archiving solutions that offer cost-effective alternatives to on-premise security. Webroot Web Security Service delivers URL and web content filtering, plus protection against today's complex web-based malware threats. Check out this resource center to find out more. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

SVP.26: Mimecast Unifies Email Security, Archiving, And Continuity Services In The Cloud by Mimecast August 05, 2009 - (Free Research) This IDC Vendor Profile evaluates Mimecast, an emerging supplier of email archiving, security, and continuity solutions delivered in a software-as-a-service model. This document discusses the company's history, product offerings, and competitive position in the context of cloud-based storage and security infrastructure services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider by AT&T Corp October 30, 2009 - (Free Research) The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. (EGUIDE) VIEW ABSTRACT | GO TO

Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract by AT&T Corp October 30, 2009 - (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA. (EGUIDE) VIEW ABSTRACT | GO TO

e-Kit: Web Application Security eKit by IBM November 03, 2009 - (Free Research) Check out this e-Kit for comprehensive information related to web application security strategies and web application security testing through SaaS. Included are several white papers, demos, and podcasts. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Compliance and Security for the Financial Services IT Manager by eEye Digital Security November 03, 2009 - (Free Research) This informative financial services solution brief focuses on the current issues and requirements surrounding compliance and security with a particular focus on vulnerability management. It provides the Financial Services IT manager with a realistic and informative perspective on their current security challenges. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Reliable Email Security: Anti-virus with Improved Capture Rates and Minimal Server Burden by ESET September 01, 2009 - (Free Research) AppRiver needed a very fast, lightweight antivirus engine that would complement their SecureTide service. After a thorough evaluation process, they found ESET NOD32 Antivirus to be the most reliable and stable platform. It now protects more than 50,000 mailboxes for AppRiver. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security Event Monitoring for IBM System i/i-series/AS400 Systems by SecureWorks November 02, 2009 - (Free Research) The purpose of this whitepaper is to describe best practices for securing IBM System i/i-Series/AS400 systems and detail the AS400 monitoring service provided by SecureWorks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESET Mobile Antivirus - Fast, Effective, and Proactive Protection from Mobile Threats by ESET November 03, 2009 - (Free Research) ESET Mobile Antivirus has low CPU, memory requirements and compact updates which minimize data bandwidth usage. It will protect email attachments and other files being transferred or accessed without impacting performance and will keep your mobile phone safe -- even between signature updates. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc. September 01, 2009 - (Free Research) Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of Authentication for Online Services by SafeNet, Inc. November 02, 2009 - (Free Research) In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Managing third-party compliance by IBM July 28, 2009 - (Free Research) Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enabling Sustainable Compliance Management across the Organization by IBM December 2008 - (Free Research) This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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