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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

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iLog to JBoss BRMS Migration Guide by Red Hat

April 20, 2012 - (Free Research) Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully.

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Increasing the efficiency of case file coordination in social services by IBM

June 15, 2011 - (Free Research) Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

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Getting Started with Apache Service Mix by FuseSource

February 28, 2012 - (Free Research) Watch this informative webcast from FuseSource to get an introduction to ApacheServiceMix, an open source container useful for integration and SOA-- ESB.

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