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Preparing for Cloud Computing: The Managed Services Revolution by CA
November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction by Wipro Technologies
February 2009 - (Free Research) This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model.
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Nine Ways to Cut Costs While Keeping the Lights On by Wipro Technologies
April 2009 - (Free Research) Amidst a macroeconomic global recession, companies are looking for ways to reduce their costs by 25% or more. The following paper represents the top set of cost-reduction initiatives that Wipro clients have effectively implemented.
The Forrester Wave™: Order Management Hubs, Q4 2008 by Sterling Commerce
November 2008 - (Free Research) In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order.
MAX Version 5.0 by Exact Software
March 2009 - (Free Research) MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control.
Sage SalesLogix Flash Demo by Sage SalesLogix
June 2009 - (Free Research) This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments.
IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software, Inc.
April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
Data Governance Strategies: Helping Your Organization Comply, Transform, and Integrate by SAS Institute Inc.
March 2009 - (Free Research) Anytime data crosses an organizational boundary, it should be governed. This report, sponsored by TDWI, clears the confusion of this often involved process by drilling into the business initiatives, technical implementations, and cross-functional organizational structures with which data governance intersects.
Simplify Oracle CRM On Demand Integration by Cast Iron Systems
February 2009 - (Free Research) Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Dealing with Specific Types of Difficult People by Global Knowledge
October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it.
Must Read: New Issue of Intel Premier IT Magazine by Intel Corporation
June 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
Madness? Mergers, Acquisitions, and Divestitures by SAP America Inc
October 2008 - (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
Business Intelligence - Now More Than Ever by SAP BusinessObjects
December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
Best Practices for Optimizing SAP Accounts Payable by Dolphin Corporation
June 2009 - (Free Research) In an age when companies are tightening financial controls and automating business processes, Accounts Payable remains a largely manual process. This whitepaper discusses Dolphin's Best Practice approach and solutions for automating and optimizing Accounts Payable in SAP.
11 Questions Every CIO Should Ask Their IT Manager by Red Hat
June 2009 - (Free Research) What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on 11 questions every CIO should ask their IT manager, and how Red Hat open source solutions can help.
Varicent for Microsoft© Dynamics CRM by Varicent Software
June 2009 - (Free Research) Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information.
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