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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Zantaz Digital Safe™ Product Family by ZANTAZ
January 2008 - (Free Research) The ZANTAZ Digital Safe product family has become the solution of choice for leading securities firms, insurance companies and large governmental agencies.
The HIPAA -compliant approach to EMR transition by Iron Mountain
February 2012 - (Free Research) This white paper showcases a document conversion service that will simplify the digital conversion of paper files, and ensure your health care organization remains in step with compliance regulations.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
E-Guide: What is Health Data Archiving? by Dell, Inc.
May 2011 - (Free Research) Due to the federal Health Information Portability and Accountability Act (HIPAA), health care facilities are required to save enormous amounts of patient data every year. As a result, data archiving should be a key part of every facility’s IT plan. Access this eguide for a guide to selecting the right archiving approach to meet your storage needs.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Using Syslog Effectively for Security Troubleshooting by Global Knowledge
January 2010 - (Free Research) This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool.
SaaS: Threat mitigation from the cloud by Mimecast
April 2012 - (Free Research) Discover how outsourcing your email security to the cloud can enhance your overall security strategy while decreasing management costs and increasing availability. Explore the key advantages of Security-as-a-Service in this essential resource.
Information Security Magazine - April 2012 by SearchSecurity.com
March 2012 - (Free Research) Access this month’s issue to uncover the latest tokenization trends (including, payment card data security, tokenization as a service, as well as protecting PII data) and explore how this revived technology not only offers enhanced data protection, but can ease the burden of compliance audits.
Tough Love: When IT Security Hurts Your Business by Global Knowledge
May 2009 - (Free Research) As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Wi-Fi Provides Rx for Healthcare Challenges by Aerohive Networks
January 2012 - (Free Research) Access this whitepaper to learn how wireless LANs are helping the healthcare environment, as well as the challenges faced in deployment and the solutions to address these issues.
The Complete Guide to Log and Event Management by Novell, Inc.
May 2011 - (Free Research) This white paper will provide you with the information you need to purchase an Event and Log Management soutions. This paper outlines both the upside and downside to using both these services sepearte and together.
KineticD Security by KineticD
August 2010 - (Free Research) The purpose of this white paper is to demonstrate how KineticD meets and exceeds its clients' demands and expectations for the security of its online backup SaaS offering.
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