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The Hidden Costs of Using Free Tools for Helpdesk Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 19, 2011 - (Free Research) Learn how to use automation to cut costs and optimize your service desk, software budget, and software management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating User Provisioning: A User’s Perspective by Oracle Corporation April 12, 2011 - (Free Research) Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Mobile Device Support by LogMeIn, Inc. February 08, 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ericom Blaze - How to Accelerate RDP Traffic By Up to 10 Times by Ericom Software June 16, 2011 - (Free Research) Slow and choppy RDP performance makes it hard to work with graphics-rich content and applications (e.g., Adobe Acrobat reader, graphics-rich PDF files, PPTs, Flash, etc.) in Terminal Services and VDI environments, especially over WAN connections. Try Ericom Blaze, breakthrough software that accelerates RDP network traffic by up to 10 times. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

VX-Xpress WAN Op Download by Silver Peak February 03, 2012 - (Free Research) Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. (EGUIDE) VIEW ABSTRACT | GO TO

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

#1 BI system for SaaS providers and ISVs by Actuate January 13, 2012 - (Free Research) Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top benefits of automating your IT services by Hewlett-Packard Company July 05, 2011 - (Free Research) Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 13, 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 23, 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

ESX versus ESXi by Global Knowledge November 19, 2010 - (Free Research) This paper outlines the differences in features between ESX and ESXi and the architectural differences. It also discusses methods to manage both and how to modify existing scripts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlocking the Mainframe: Modernizing Legacy Systems to a SOA by Oracle Corporation July 24, 2008 - (Free Research) Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the 6 Battle-Tested Practices to Avoid Data Loss NOW! by Veeam Software January 27, 2012 - (Free Research) Backup and restore solutions that once worked with reasonable efficacy in physical environments are in many cases ill-suited to accommodate the unique aspects of the new “virtual world”. Download this new white paper to learn the 6 battle-tested practices to avoid data loss. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software April 22, 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why web security is best served in the cloud - Move protection to where the threats are by Webroot Software, Inc. November 10, 2011 - (Free Research) This paper explores the next generation of web security offerings. View now to explore the business drivers for cloud-based computing, the dynamic nature of today’s web-based threats, what type of attacks organizations see most prevalently, advantages of cloud-based solutions over in-house deployments and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc April 23, 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid. (WHITE PAPER) GO TO WHITE PAPER

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com January 24, 2012 - (Free Research) In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

WAN Optimization: Why Go Virtual? by Silver Peak February 07, 2012 - (Free Research) In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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