Enterprise Asset Management (EAM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Data Center Management | Field Service Management | Virtualization | Business Process Management (BPM) | Business Intelligence Solutions | Change and Configuration Management | Enterprise Systems Management | Enterprise Resource Planning (ERP)

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Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft February 01, 2009 - (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions March 25, 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Automating Discovery of Applications, Dependencies, and Configurations: Why What You Don't Know Can Hurt You by ASG Software Solutions March 10, 2010 - (Free Research) Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Windows Manufacturer Wins on BlackBerry by BlackBerry February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications by Oracle Corporation November 19, 2008 - (Free Research) As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the service-oriented architecture (SOA) or composite application development approach: agility, flexibility, productivity, and extensibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions February 23, 2010 - (Free Research) This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Evolution of IT Operations by ASG Software Solutions February 22, 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware Solutions for Small and Midsize Businesses: The Most Cost-Effective Way to Enable Always On IT by Dell and VMware May 01, 2009 - (Free Research) Check out this solution brief to discover how VMware equips SMBs with technology solutions that allow them to cost effectively optimize the use of their existing IT assets and resources as well as protect the systems, data, and applications that run the business, ensuring Always On IT. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tech Horizons: ASG's metaCMDB, The Technology That Rocks by ASG Software Solutions July 01, 2009 - (Free Research) Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli by IBM August 11, 2008 - (Free Research) This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Best Practices with BSM by ASG Software Solutions February 22, 2010 - (Free Research) Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company October 08, 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc. February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions February 22, 2010 - (Free Research) This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand February 22, 2010 - (Free Research) As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Evaluating SaaS Solutions: A Checklist for Small to Midsize Businesses by SAP February 21, 2008 - (Free Research) This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

A Fresh Look at SAP’s Software as a Service (SaaS) Solution by SAP May 15, 2009 - (Free Research) After a year of silence surrounding SAP’s newest Enterprise Resource Planning solution, SAP Business ByDesign is back. Read this Aberdeen Group paper for an analyst’s review of the product, including insights on the product’s price, functionality, and versatility. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dell Asset Recovery Services by Dell, Inc. and Intel October 07, 2009 - (Free Research) To protect your company's assets and reputation, Dell's Asset Recovery Services help ensure that sensitive information does not fall into the wrong hands while also promoting environmental stewardship through our efforts to achieve zero-landfill and zero-export policies. (DATA SHEET) VIEW ABSTRACT | GO TO

Dell Asset Management by Dell, Inc. and Intel October 07, 2009 - (Free Research) Dell Asset Management service provides an intuitive, easy-to-use asset management solution for today’s highly distributed environments. Delivered as a SaaS-enabled solution, Dell Asset Management leverages the Internet to discover and manage your company’s Microsoft® Windows notebooks and desktops, printers, routers, switches, servers and more. (DATA SHEET) VIEW ABSTRACT | GO TO

FACTS Defined Contribution System (FACTS DCS) - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Automotive Essentials ERP Solution by Infor December 2009 - (Free Research) This demo will show how easy it can be to use Infor Automotive Essentials to maintain a lean, yet flexible global automotive supply chain while surviving aggressive cost cuts and supply chain complexity. Watch to learn how to turn the adversity of today's automotive industry into a long-term advantage with Infor Automotive Essentials. (DEMO) VIEW ABSTRACT | GO TO DEMO

What’s Under the Hood? Five Secrets of Successful Automotive Manufacturers by Infor December 2009 - (Free Research) Every company in the automotive market has run up against an array of difficult challenges. However, such challenges are addressable. This paper will show how industry leaders are prospering and will outline five key factors that differentiate them from industry laggards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tivoli Beat Article: Seamlessly Link IT Development and Operations by IBM November 2009 - (Free Research) This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

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