CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Auto Club Group - AAA Attains Executive-level Visibility into Critical Application Performance by Compuware Corporation July 16, 2009 - (Free Research) How AAA improved operational efficiency by automating performance-monitoring efforts and provided executive-level dashboards with real-time views of application performance. Also, how AAA established baselines for ongoing performance monitoring and service levels. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

eGuide - Expert Guide: PCI and the Data Lifecycle by Red Hat October 12, 2009 - (Free Research) In this expert E-Guide, learn about 3 actions to take in your organization that improve security beyond the requirements of PCI compliance. Also discover how examining the flow of data in a new way allows you to communicate risks and issues to executive management, often justifying expenses in critical areas such as security and compliance (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Presentation Transcript: Governance in Project Portfolio Management by AtTask September 15, 2009 - (Free Research) This is a transcript of a presentation by Brian Turner, Chief Service Delivery Officer at Point consulting firm. He discusses how to keep governance relevant and effective in today’s tough times, what factors drive effective governance structures and what strategies make those governance structures in your organization more effective. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

BusinessWeek Research: Talent Management - The New Business Imperative by SAP America Inc August 2007 - (Free Research) Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America Inc June 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft April 2008 - (Free Research) After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Analytics and Optimization for the Intelligent Enterprise by IBM April 2009 - (Free Research) Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive. (WHITE PAPER) GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America Inc May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft September 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Deduplication: Top CIO Priority for 2009 by Data Domain May 2009 - (Free Research) Deduplication is one of the few IT solutions that cuts costs quickly and improves service levels. ESG believes CIOs and IT executives should look to deduplication for cost reduction projects in their environments. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc June 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Effectively Protect Data in Transit and Assure Governance with NHS Directive by Lumension February 2008 - (Free Research) This document examines how Lumension solutions assure NHS Trusts of governance with all of the stated requirements for securing data in transit and maps the solution's capabilities to these specific requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Boundaries: A New Role for Finance in Driving Business Collaboration by SAP America Inc June 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

CloudBurst Marketing Demo by IBM September 2009 - (Free Research) IBM CloudBurst is a quick-start to cloud computing. Simply roll it into your data center to quickly see the benefits of cloud computing. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel September 2009 - (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution July 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM October 2009 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating cloud backup services by Iron Mountain Digital August 2009 - (Free Research) W. Curtis Preston, executive editor of the Storage Media Group, offers advice on evaluating cloud backup services in the market today and what you should consider before adopting cloud backup. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Business Benefits of Hosted Email Security for the SMB by Trend Micro GmbH December 2008 - (Free Research) This white paper provides small business owners, midsize company executives, and functional IT staff with a deeper look at how hosted messaging security can help address and manage a dynamically changing threat environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps February 2009 - (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated Delivery of Oracle E-Business Suite Documents via Email and Fax by STR Software September 2008 - (Free Research) This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Hidden IT Opportunities in Troubled Economic Times by BMC Software, Inc June 2009 - (Free Research) IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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