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Your search for keyword: Event Management Calls returned 1326 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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The Complete Guide to Log and Event Management by Novell, Inc.
May 11, 2011 - (Free Research) This white paper will provide you with the information you need to purchase an Event and Log Management soutions. This paper outlines both the upside and downside to using both these services sepearte and together.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

April Technical Guide on SIM by SearchSecurity.com
April 19, 2012 - (Free Research) <div> <div> <p>While SIEM systems are often expensive and complex, they play a vital part in your risk and compliance strategy. This technical guide on SIM explores SIEM technologies today and offers exclusive tips and considerations for your deployment.</p> </div> </div>
(EGUIDE) VIEW ABSTRACT | GO TO

Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.
March 28, 2012 - (Free Research) Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

The ROS of Q1 Labs’ QRadar© Security Intelligence Platform by Q1 Labs
February 08, 2012 - (Free Research) IANS conducted a Return on Security (ROS) analysis on Q1 Labs’ product, QRadar© Security Intelligence Platform, interviewed two Q1 Labs customers using QRadar to assess the ROS. The data yielded from the interviews showed substantial benefit to the organizations for the cost, both in money and staff time.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining Best Practices for IT Security Within a Cloudy World by Q1 Labs
February 08, 2012 - (Free Research) The rise of cloud computing has been one of the highlights of the last few years. The notion that information technology can be delivered in a highly scalable utility model is generating excitement for both customers and vendors alike. However, there is still a lot of concern regarding security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Management 2.0: Time to Replace Your SIEM? by Q1 Labs
December 14, 2011 - (Free Research) Is it time to replace your SIEM? In this paper, take a look into factors for considering a new security management platform, examining each aspect of the decision, and presenting a process to migrate if the benefits outweigh the risks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Disaster Recovery with Virtualization by Dell, Inc.
April 18, 2012 - (Free Research) This expert webcast explores best practices for implementing a disaster recovery strategy in your virtual environment, taking advantage of DR tools, and setting processes and policies. Watch now to learn more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Syslog Effectively for Security Troubleshooting by Global Knowledge
January 25, 2010 - (Free Research) This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Predicts 2012: Cloud Computing and Event Processing Will Be the Key Advances in Application Architecture by Sybase, an SAP company
November 16, 2011 - (Free Research) Read this white paper to learn why Gartner analysts believe cloud computing and event processing will completely change the face of enterprise IT architecture by 2015.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction To Complex Event Processing (CEP) In Capital Markets by Sybase, an SAP company
February 22, 2012 - (Free Research) This free Sybase presentation provides a high-level overview of Complex Event Processing (CEP). It begins by defining CEP and its capital markets applications, and culminates with the powerful Sybase Aleri CEP platform and its features and benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge
September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
(VIDEO) VIEW ABSTRACT | GO TO

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Instantly Responsive Enterprise: Integrating Business Process Management and Complex Event Processing by Oracle Corporation
August 2008 - (Free Research) Read this white paper for an explanation of how business process management melds with complex event processing. The combination nets intelligent business processes that react to changing business conditions in real time, providing continuous visibility-in short, an instantly responsive enterprise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Building the Contact Center of the Future by inContact
May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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