Storage Security | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Service (General) | Change and Configuration Management | Availability, Performance and Problem Management | Storage Management | Enterprise Systems Management | Compliance Management/ Sarbanes-Oxley Compliance | Customer Experience Management (CEM) | Mainframe/ High-end Servers

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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company by Global Knowledge November 22, 2010 - (Free Research) This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Business Intelligence Enterprise Edition Plus 11G by Oracle Corporation October 01, 2010 - (Free Research) Read this data sheet to learn about all of the key features and benefits of this dynamic solution. (DATA SHEET) VIEW ABSTRACT | GO TO

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Managing the Rapid Rise in Database Growth: 2011 IOUG Survey on Database Manageability by Oracle Corporation December 05, 2011 - (Free Research) This survey explores the biggest issues and solutions around managing today's growing database environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Today's Cloud Meets Today's Storage by Nexsan October 2011 - (Free Research) In the current global market, businesses are searching for opportunities to increase their top line revenues while cutting bottom line costs. Many are adopting Cloud computing as a way to accomplish both of these objectives. Check out this white paper to learn more about Cloud computing and how it can help your company's storage needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Duet Enterprise Case Study:  Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft December 2011 - (Free Research) Read this paper to find out how the Swedish engineering firm Sandvik Group bridged the gap between its SAP enterprise resource planning (ERP) systems and SharePoint Server to allow for collaboration by casual users that streamlined its invoice approval process and cut time-to-completion in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Desk to Service Management  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Deliver Extraordinary Customer Service? by Oracle Corporation March 2011 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introspect Investigator & EDD by ZANTAZ January 2008 - (Free Research) ZANTAZ's solutions allow unrivalled automation of discovery operations by using the most advanced analysis tools on the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Superdome 2 delivers Mainframe Quality of Service with 70% costs decrease compare to IBM Z10 by Hewlett-Packard Limited February 2011 - (Free Research) This paper describes how HP Integrity servers, including HP Superdome 2, achieve QoS similar to the mainframe, but at a much lower price point. Quality of Service is defined as the mission-critical functionality across the board that enterprises need for running the core of their business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluator Group: HP's Converged Storage (A Vision for Emerging Customer Requirements) by HP and Intel November 2011 - (Free Research) In the summer of 2011, HP revealed its Converged Storage strategy - rivaling their 2010 acquisition of 3PAR in significance. HP Converged Storage encompasses several product portfolio and market direction statements that establish HP’s unique approach to storage. This comprehensive white paper gives the details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decision Services: The Next SOA Challenge by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. (EZINE) VIEW ABSTRACT | GO TO

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Simple Guide to the Efficient Enterprise by Dell, Inc. and Intel April 2010 - (Free Research) Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From Secure Virtualization to Secure Private Cloud by VMware, Inc. February 2012 - (Free Research) The way in which enterprises provision and deliver security services must evolve in order to secure private cloud computing.  This paper explores the subject of security as enterprises move beyond virtualizing their data centers to build private cloud-computing infrastructures and outlines the foundational capabilities that are required. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualizing Tier 1 Applications: A Critical Step on the Journey Toward the Private Cloud by VMware, Inc. January 2010 - (Free Research) This IDC white paper explains how much of the Enterprise IT community is at a crossroads in extending their journey to the private cloud: Companies must virtualize their business critical applications in order to reap the benefits of cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The mobile print enterprise by ComputerWeekly.com February 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Selecting a Cloud Email Services Provider for SMBs by Mimecast June 2011 - (Free Research) Email is the principal form of communication throughout the enterprise community. Lately, however, the administrative needs for email have become more and more complex. Take at look at this report from Enterprise Management Associates that reviews one of the latest hosted email solutions on the market. (PRODUCT REVIEW) VIEW ABSTRACT | GO TO

Hosted ERP or SaaS: What’s Right for Your Organization? by Sage Software February 2012 - (Free Research) Read this e-book to compare traditional hosted enterprise resource planning (ERP) apps to Software as a Service (SaaS). Uncover the benefits and challenges of each alternative and decide which is best for your organization (EBOOK) VIEW ABSTRACT | GO TO

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