CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.
		M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.

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Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Customer Information Management/ Customer Databases | Business Intelligence Solutions | Business Process Management (BPM) | Customer Data Integration | Customer Self-service/ e-Self Help | Enterprise Resource Planning (ERP)

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The Compelling Case for Unified Messaging: Changes in unified communications make UM the right choice for most enterprises by Microsoft January 01, 2009 - (Free Research) A Unified Messaging (UM) solution that answers telephone calls and stores the voice recordings in the users' e-mail inboxes is also the best business process option for most enterprises, providing improved business outcomes. This paper will describe the major business value gains that are possible with the new UM solutions. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System by SugarCRM Inc. June 02, 2009 - (Free Research) Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service That Really Serves by Oracle Corporation June 10, 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empower ISV Products with Excel Reporting by Actuate June 23, 2009 - (Free Research) This white paper discusses how e.Spreadsheet allows software vendors to enable their users with the ability to access and analyze business data from their applications which results in increased application adoption and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management Planning Guide by Blue Coat August 2008 - (Free Research) This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

EnterpriseIQ -- Beyond traditional ERP by IQMS January 2009 - (Free Research) EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

eGuide - Mobile Security Policies by BlackBerry February 2009 - (Free Research) In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

E-Guide: Eight Best Practices for Running Blackberry Enterprise Server on Lotus Notes Domino by BlackBerry March 2008 - (Free Research) These eight best practices and maintenance tips will keep BlackBerry Enterprise Server running properly in your Lotus Notes Domino environment. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc. June 2009 - (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Globo.com customer story by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America Inc January 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems March 2009 - (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Business Intelligence - Now More Than Ever by SAP BusinessObjects December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Optimizing SAP Accounts Payable by Dolphin Corporation June 2009 - (Free Research) In an age when companies are tightening financial controls and automating business processes, Accounts Payable remains a largely manual process. This whitepaper discusses Dolphin's Best Practice approach and solutions for automating and optimizing Accounts Payable in SAP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Forrester Wave™: Order Management Hubs, Q4 2008 by Sterling Commerce November 2008 - (Free Research) In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc. June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Xenos Enterprise Server™ by Xenos Group Inc. June 2009 - (Free Research) Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor April 2009 - (Free Research) Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. (EBOOK) VIEW ABSTRACT | GO TO

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Texas Petrochemicals Automatically Prints Work Order Attachments from Oracle eAM by STR Software May 2009 - (Free Research) As an STR Software customer since 2004, Texas Petrochemicals was excited about the opportunity to leverage its existing AventX investment and automate another manual process - the printing of work order database attachments from Oracle E-Business Suite. This case study has the details. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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