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Your search for keyword: Distributions Customer Service Centric returned 1307 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel
February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
(EZINE) VIEW ABSTRACT | GO TO

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®
April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®
March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra
December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the customer experience with technology by OpenText
March 27, 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
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Mastering the Role of Data Integration in SOA Development by Oracle Corporation UK Ltd
February 03, 2011 - (Free Research) Read on to learn five questions to ask in order to find out if you need a data integration solution, some of the main elements of a data integration solution, how to master the role of data integration and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com
January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
(IT BRIEFING) VIEW ABSTRACT | GO TO

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com
May 05, 2012 - (Free Research) This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The Benefits of Investing in ITIL Advanced Certification by Global Knowledge
April 15, 2011 - (Free Research) Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization: Why Go Virtual? by Silver Peak
February 07, 2012 - (Free Research) In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Rapid, Cost-Effective Deployment of Data Services in a Service-Oriented Architecture by Red Hat and JBoss
March 22, 2012 - (Free Research) Read this white paper to learn about the numerous challenges faced by enterprises seeking to embrace SOA and leverage data assets and discover a model-based approach to overcoming them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform: Value Proposition and Differentiation by Red Hat
April 20, 2012 - (Free Research) <p>Read this technical paper to get an overview of JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform. Learn how the two systems work together to make your data accessible in real-time, automate processes, and respond to and manage business events more effectively.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Why build a private infrastructure-as-a-service cloud? by Red Hat
November 2011 - (Free Research) Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

First look at Oracle BPM Suite 11g by Oracle Corporation
June 2010 - (Free Research) This report takes an early look at Oracle BPM Suite 11g, and shows that it indeed goes a long way toward delivering BPM without barriers. Oracle BPM Suite 11g, part of Oracle Fusion Middleware, brings together business-driven design and robust human-centric BPM with all the IT infrastructure capabilities you would expect from Oracle.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com
April 2012 - (Free Research) <p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p>
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Rapid, Cost-Effective Deployment of Data Services in a Service-Oriented Architecture by Red Hat
April 2012 - (Free Research) <p>Service-oriented architectures (SOAs) have a lot to offer organizations in terms of efficiency, cost, and agility. But many companies still face SOA-related challenges. Read this paper to uncover the most common challenges faced by companies seeking to embrace SOA and learn about a metadata-driven, model-based approach to overcoming them.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Object Storage: A Dell Point of View by Dell, Inc.
April 2011 - (Free Research) Dell has developed a customer centric strategy and a set of solutions and services designed to help customers meet the new challenges created by the amount and type of data being generated today. This strategy is based on Dell's Point of View (POV) with respect to Object Storage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
(EGUIDE) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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